Gems of War Dev Tracker

I don’t have an ETA yet sorry. Will let you know once I know more.

I’m passing the feedback about the compensation on.

Update:

We’ve found 3 players who were missed in the original bug so we’re fixing them up now.

@ToeKnee0 the bans aren’t instant, we’ve found you were detected 7 minutes after we ran the code to unban all the affected players.

The devs are going through now and extending the timeframe to make sure anyone who was detected due to the bug is unbanned or doesn’t get banned if their ban hasn’t already been actioned.

We’ll return all your Trophies, Campaign and event progress as soon as we can.

I’m looking into this now.

They don’t interfere with gameplay or the game data.
Kudos to anyone running external tools to optimise their guild performance that DON’T touch the game. I also use calculators and spreadsheets and external communication tools like discord to play some of my games - if it doesn’t touch the game it’s all fine.

The issue is with any tools that modify the actual game itself to gain an advantage.

A side effect of having an autoplay feature is that players who are just wanting to save some time/effort but still achieve things in game can now use the game as designed to do that in a balanced way that won’t negatively impact other players or put them at an unfair advantage. It’s not the reason we i...

I’m still waiting to hear about it.

@Hayabusa I’ve spent over an hour this afternoon going over your guild with a fine toothed comb and can’t see a discrepency in your Trophies, certainly not 50K or any reason why that number specifically would be missing (no one in your Guild had 50K trophies taken, it was either much less than that or much more and none add up to 50K together either)

I have a ticket open with your guild leader so I’ll go see if they have any further information and share what I found with them.

I was hoping it would be today but I think it’s gotten late for that now so I will talk to the team about whether we can get it out before the weekend at least.

If there’s any issues with rolling it out tomorrow before the weekend I’ll post to let you know.

First up, there will be global compensation as well, sorry I didn’t mention that earlier. The players who were banned will get additional compensation though.

Fair comments about Ban Appeal tickets, we’ll have to treat Ban Appeals just like any other ticket.

It will increase waiting times for other ticket types during busy periods but it’s fair to say it’s better to improve the wait times for Ban appeals with autobans happening.

Regarding autobans happening based on metrics and thresholds, that’s what I’m doing currently manually anyway. The thresholds are intended to be as such that they can only be achieved through editing game data. There are cases we haven’t given the autoban detection for which more context is required, in those cases manual bans are still done after we look at more of the big picture with the account.

Prior to this bug I’d say there’s been less than 10 incorrect cheating bans placed in the 5 years I’ve worked here that I’m aware of...

Hey @Rumpy1120

I’ve looked into this on our side and I haven’t been able to encounter this issue. As @Fourdottwoone mentioned are you able to provide a screenshot of the issue you’re having?

OminousGMan - Support Human

Hey!

Thank you for letting us know about this, I’ve been able to reproduce this issue on our side. I have reported this to the development team to look into the cause and get a fix out for this.

Thanks again

OminousGMan - Support Human

They should have been already!

I’ve just checked and I have a ticket or 2 from your Guild about missing Trophies so I will have a look tomorrow to make sure they’re corrected for your Guild.

Also I will check if the other Guilds got their Trophies back correctly as well.

Thx I almost died when I saw this pop up. Back to regular scheduled living.