Hey @Maisie
Thank you for letting for letting us know about this. I have reported this to the development team so that placeholder text can be fixed.
Thanks again
OminousGMan - Support Human
Hey @Maisie
Thank you for letting for letting us know about this. I have reported this to the development team so that placeholder text can be fixed.
Thanks again
OminousGMan - Support Human
Update:
We’ll be running an extra Vault Event weekend once the Kingdom Pass has finished.
This way everyone can play with their usual play time but get the extra Rewards during the event that otherwise wouldn’t have happened.
It also means you’ll get an assortment of rewards from the Gnomes in amounts more respective of your individual play time rather than us sending out just the compensation based on average free Gems earnt per day, which is much lower for some players and much higher for others.
So it’s 200 Gems for banned players, 50 Gems global comp, and an extra Vault weekend.
Date is still to be advised, we will announce it through the blog like the regularly scheduled events.
Also, we hear your feedback about our global compensation not just for this issue but for previous issues as well and we will be reviewing our compensation policy for more widespread issues and updating them following this.
Hey @renovatio
I notified the development team and they confirmed that 6.7.5 update was released a day early on the Nintendo Switch.
I can see you have submitted a support ticket, I’ll let the team know and get that looked in to.
OminousGMan - Support Human
Hey everyone,
Update 6.7.5 has been released a day early and is now available on Nintendo Switch. This update contains a fix for the graphical issues with how emojis are displayed on Nintendo Switch.
Update 6.7.5 will be released for all other platforms tomorrow at 11 pm GMT. There are no additional bug fixes or changes for the other platforms, it is just an update to take down the Holiday Event.
OminousGMan - Support Human
Hey @renovatio
Update 6.7.5 hasn’t been released yet, this problem that you’ve received is due to a connection issue. please follow the steps in this article https://gemsofwar.zendesk.com/hc/en-us/articles/360000330855-Error-13-and-Error-16-An-asset-has-failed-to-download
If none of the steps work please submit a ticket with our Suppo...
Read moreHey folks, Monday here, no further info yet sorry.
There’s been at least a couple of really good posts here, particularly by @Kezef who has done a great job of articulating part of the situation.
@Fourdottwoone and @Cronus were talking about new thresholds implemented for Treasure Maps causing these bans and asked for confirmation.
Treasure Hunt and Treasure Map detectio...
Read moreHey @Fourdottwoone
Thank you for letting us know about this strange issue. I haven’t been able to reproduce this problem on our side yet. Do you know which pets were upgraded before that mail was received in the in-game mailbox?
OminousGMan - Support Human
Originally published at: Hoo’s The Boss (Nintendo Switch) – Gems of War
New Epic Troop: Lord Archimedus Lord Archimedus will be available this week for 400 Glory in the shop as well as in Event Chests, and will appear in Glory, Gem, and Guild chests in 3-4 weeks’ time. World Event: Wise Old Owl There are 6 battles that players can encounter during the event: Orc Veteran,…
Originally published at: Legend of the Seekra – Gems of War
New Guide Troop: Seekra Darkwood Seekra Darkwood will be available in the Journey Shop, and will appear in Glory, Gem, Guild, and VIP chests in 3-4 weeks’ time. Please note the Pathfinder trait is a unique Trait, this means the Trait cannot be stacked with itself, and only one Troop with the Pathfinder trait will…
I’ve passed the extra feedback about comp on @Cronus but due to not being able to synch with the people I need to now until after the weekend I won’t have any new info til next week.
@icy I’ll set a reminder to go off on Monday to ask about that as I couldn’t find the info I needed to answer. (It’s after 7pm here so I’m the only one still at work).
all good @WishKiller I just can’t let the s...
Read moreI don’t have any info on that that hasn’t already been shared and it’s off topic for this thread.