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Just talked to the support about the lags. All I got was there are no server problems it's the fault of a bad Internet connection. Even though the logs showed the problem is located at server side. They don't take that seriously.
Just talked to the support about the lags. All I got was there are no server problems it's the fault of a bad Internet connection. Even though the logs showed the problem is located at server side. They don't take that seriously.
Hey there friend! This definitely doesn't sound like it aligns with our support policy.
The only time our team should be stating that the problem has to do with your internet connection is when our tests indicate such an issue. Similarly, we may send you to chat with your ISP once we've exhausted all troubleshooting methods at our disposal, at which point the issue should also be escalated internally for review by the server team. That way, between each of our efforts, we can hopefully identify the issue and get it resolved, but I'll reiterate that this should only happen once we've exhausted all other possible solutions without success.
If you think your ticket wasn't handled in accordance with this policy, though, feel free to send me a PM or comment a reply with your ticket number and I can take a look to see if there was a mistake made!
It's a bug. The original version of this content used a golem but we later reframed it with a different character so that it was more inline with established lore, etc. This NPC string got missed during the review pass.
A fix has been implemented but it won't go live for a few weeks.
I enjoyed his lore vids.
This is so cute! I love the art style.
Yes, it's certainly worth playing in 2020!
\Disclaimer: I might be a bit biased.)
