Hi there,
Been years since I used SMS to authenticate. I'm using the Google 2FA app for codes. For some reason I could only input 5 digits on the website using the office computer but it's fine when I got back home to use my home computer. Still not sure what caused the issue.
I see. Glad you got it sorted :)
Are you receiving the code via text msg? If so, it can be easy to confuse the verification code (5 digits) with the phone number the code is sent from (6 digits).
so would making a group like:
<LFG exploring home instance 1g>
be fine? as the 1g is my requirement for forming the group
or if that isn't 'instanced content', why not just make it
<LFM roleplaying in homeinstance with mining picks, 1g>
Since there is a roleplaying tab in lfg, I assume roleplaying is 'content'
C'mon. That's still a sale of a home instance, which is not group content. And I am very sure you know that, too, right? :3
While the intent behind this rule is very clear and well motivated, the distinction between raid selling and home instance selling seems to be somewhat arbitrary/unclear to me.
In both cases, there are no goods sold directly, but a service (clearing a raid for you or access to a special area) which rewards goods (raid loot/achievements or materials).
One is to form a group, which is needed, to clear group content. One is not.
So, am I allowed to post on LFG to invite others to a full home instance for free? That is, not selling or buying (including donations or tips), just to be nice to allow others to come and join with me?
No. Home instances are not considered group content.
I recall at one point (unsourced, so take it for what it's worth), there was a red post on the official forums about this.
LFG selling is accepted for content only, which means raids/dungeons. It was specifically not for trading or home instance access, because those are not "content". You're still allowed to receive tips, but you're not permitted post home node access to LFG. Been like that for a while.Based on the GM response, if you were to announce in /map or /say that you were selling home access, that might not get you in trouble? But also expect to get shouted down or reported for spam.
All of the above!
Which basicly means everything from buying/selling VIA THE LFG, no matter if you only want to buy decorations for your guildhall, selling raids, or anything else is against the policy.
To clarify on this: LFG is not a sales tool. It is a tool to form groups for events, raids, instanced content and so forth. LFG stands for "Looking for Group" - that needs to be the main goal.
If you are forming a group (like a raid), you may adverse it as it as such. You did not offer to sell a raid - you offered to sell goods. The intent of your LFG posting was not to find other players to explore content with, I reviewed that ticket (as well as the warning that was sent to you via email in ticket 7435456).
Please also note that "raid selling" is rife with scamming, and in most cases, the Customer Support team cannot help if a player is being scammed, as we do not officially allow such 'sales'. They are at a player's own risk.
I fully unde...
Read moreYou don't need to block out Lead GM Magister's name. He gives well-reasoned explanations and solutions and it's completely fair to give him credit for his assistance. I like him.
I like you too, asurabutt.
Kookoochoo the Inauspicious.
Hehe, but yes he's been inkarcerated since last year. Only time will tell what the final fate will be for this kooky entertainer.
Oh no problem, to be fair I don't think the game tells you the mount has different looks based on in-game time.
We did make the mount skin banner have half the skull face and half the normal face to try and allude to that. But I can see how that is easy to miss!
Fix the dialogue interface
There's the real issue here. They don't want to/can't fix it, so easier to just shrug off the problem.
It was fixed last week. Players should no longer be able to remove sigils from unbound legendaries.
Pretty crappy when you don't have a confirmation dialogue for it. This is Anets mistake, not the players. IMO, Fix the dialogue interface, have this guy delete the item, gift him a new one and he gets the skin for free because ANET screwed up. That's really how customer service should work. We messed up, here is a small restitution for your trouble. Its also a small reward for bringing the problem to your attention before there are 10,000 other players who do the same thing and reddit pulls out the torches and pitchforks and it becomes the next major debacle in all of gameing news like Fallout 76 or other things anet has done in the past. That's just my opinion from a customer service standpoint.
If you guys sit on your hands and do nothing this has the potential to be the next big thing. It's not like you are giving out 10,000 free legendary skins..... Yet.
This is actually resolved already, and has been since very shortly after the Legendary Rune and Sigil patch - unfortunately, a few people managed to stumble across the issue in the meantime. The game will no longer allow players to remove a sigil from an unbound Legendary.
If someone comes across another case where they are able to end up in this weird state, please let me know so I can alert the team.
As for what is being done to resolve the issue for the users who encountered the problem - we're working on it. OP doesn't seem to have updated the post yet, but we have replied letting them know we're investigating a solution.
First pic in the album provided proves it and AFAIK deleting an item doesn't unlock the skin unless that changed at some point and I missed it.
Unfortunately, deleting an item (at least for Legendary weapons) does unlock the skin. :(
Then flag that character so that Support know to never restore it. Let’s not forget that the whole reason why OP is having to contact Support is because of a bug that caused the item to become bound with no confirmation box
We have no means of doing so, as stated previously. Believe me, we'd have a process for that, if it were an option.
Sure, but you'd have to go through with a customer service action to restore said deleted character, it's not like a customer can do that unilaterally. Do you not have any kind of flag you can place on an account to provide information in case of further tickets that would avoid that kind of issue?
We do not have a flag to prevent character undeletion.
Sorry, didn't mean to act like I knew better. A lot of us see situations like this and because we don't understand how the backend works we make assumptions. Most of us don't mean bad, we just clueless as to what does and doesn't work. In any case though, the OP did make a mistake due to an oversight in the game and it doesn't seem fair that he is punished for that.
You're fine, you're fine. :3
Just wanted to stress that when we say NO, we don't do it for a lark.
Does deleting a character with a locked skin on them unlock the skin? I know a worry there is that they could just recover that character through support at some later time, but is there a way to put a mark on that character at all? I have absolutely no idea of your systems just trying to throw ideas out there.
I appreciate you trying to pitch ideas, I really do. I hate to come off as 'rude' to users, but whenever these ideas get thrown, we have indeed already thought about them in the past.
No, we cannot flag a deleted character, as they are in a deleted state. No, there is no way to 'super delete' a character, either. It can be reclaimed, unless it gets corrupted, and there is no way of intentionally corrupting a character.
Wow, its word for word.
'Customer Support does not have the ability to unbind items or remove the item in a way that would not grant you the skins for this weapon.' I'm pretty sure this is false as others have stated in the comments. We can place the bugged weapons on a useless toon and delete it and not unlock the skin, and later have support gift a new version of the weapons.
I understand people wishing things weren't as they said they are, but comments such as "the CS team is lazy" or "they are lying" are not helpful - and in fact untrue.
Deleted characters can be restored, as such, deleting the character with items on it doers not remove the item from the game.
Maybe /u/dornsinger will see this and be able to help you out. Based on what I see, it looks like you and Anet both made mistakes. You made a mistake by clicking something you should have kind of known would screw things up and Anet's technology (not having a warning prompt) should be better.
At this point, the ticket seems to be handled correctly. Deleting items unlock their skins - so that's NOT something that should be done in this case. When we ask a user to throw something away for a replacement, it's stuff that won't give you a skin unlock.
Aside from that, I can only direct to the ticket, this isn't something to solve on reddit.
AAAAAAAHHHHHHHHHHHHHH
AAAAAHHHHHH!!!!!!! ;-)
devtrackers.gg