Guild Wars 2 Dev Tracker

Ah, but do you know what kind of animal the seashell came from?

It is, there are some fidget animations for the ears

Hi, neighbor!

*Waves* Welcome to the block. :)

leans beside and stares outside with

Turns around and peeks out the blinds...

I mean, we're not bothered with legit issues. x3

But, yes, our authorised dealers generally should help with such matters, too.

That would have been my own question as well.

Make sure you submit a ticket to the Payment / Billing support with this, and give them as much info as you can about this, please, including your purchase details, and maybe some screenies of the order. If it's from an official retailer, we can generally find a way to help, if only by talking to you so you can chat with them about what we told you.

You guys can track list of examples, so issue is easy, too

Since I am seeing this a lot, I wanted to comment a bit more on this, as there often are a ton of misconceptions when it comes to such matters.

Number one is: Not all games are alike. Yours truly is a fossil, I have worked on online games for a long, long time and for many different ones. If between all of these I'd only compare Guild Wars and Guild Wars 2, the difference in tools the CS team has available is staggering. In Guild Wars, for example, I have no means to create just any item and make it appear on a player's account. Something that, in GW2, will take me three entry fields and four mouse clicks. For GW, however, it is just about impossible. GW also lost the ability to receive account roll backs. They broke in summer of 2012 and after months of trying to come up with a solution, we had to let players know that the function isn't available any longer. So ...

Pfft, I wish. Nope, just Lead, meaning Magister and myself who lead the troops, as it were.

We really are friendly, I promise. Even when we say no. lesser than three

I'm still looking into this, but it seems to be a very rare, specific case that I am having trouble reproducing. For now, I would suggest putting in a ticket for this so we can see what state your account is in. This may help replicate the issue which would lead to finding the core bug sooner.

I apologize for the frustration this is undoubtedly causing you.

That's a bingo... a Holosmith to be more specific.

Hey /u/Minor_Miss_Demeanor and friends!

I did some poking around on the Known Issue Tracker this morning and got a really quick and dirty table whipped up that will allow us to manually track a few of our most prevalent issues. It won't be updated as often (or be nearly as pretty) as the existing tables, but hopefully it helps in the meantime!

https://help.guildwars2.com/hc/en-us/articles/231272908-Known-Issue-Tracker

Enjoy! (°◡°♡)

This is exactly how we drew out the prototype.

Accurate.

It really depends on what you are reporting.

If you are suggesting a change to the game, then we direct those to the forums immediately.

However, if you submit a bug our process will usually be to escalate it to the programmers in charge of the issue (if they don't already know,) provide the users with a temporary fix or workaround (if we have one - sometimes it's not possible,) and then let you know we're working on it while the programmers get to work.

There's a few different places/ways to report bugs, so here they are in what I would feel is the best priority:

1. In-game bug report. This makes sure it gets to the place it needs to be (the big bucket of bugs and new features in development that our programmers look at on a daily basis,) although you won't receive a reply or update, and sometimes you can feel like your issue is getting lost. That being said, this is the best and most intended way for players to report bugs to us.

2. Customer Support Ticket. Please don't report every single bug you see here, since our main priority is always directly assisting players with login issues, tech support, and the like. However, if it's urgent, we can sometimes give you a temporary workaround while also passing the bug along to the programmers who can fix it. Keep in mind, however, that wait times on tickets can vary wildly from day to day, so this is by no means a guarantee that you'll get an instant fix or r...

I was half tempted to just clear out the existing table of Known Issues and just put a single one that said "Known Issue Tracker. Status: Broken."

Hey folks! We haven't abandoned it, but something got broke that is taking a bit of time to fix up. Once we get it fixed, though, it should work better and in a way that will avoid these sort of outages in the future.

Sorry that we haven't had a chance to communicate this. The support team has been totally swamped lately!

We hope to get it back up and running soon! :)

(In the meantime, feel free to report any bugs you come across as normal. We'll still get them and make sure they get to the right teams! More reports is never a bad thing... Well, as long as you don't spam the support ticket queue, please! <3)

EDIT: Also, I just added a notice to the page to inform visitors of the maintenance of this tool. Hopefully that will also help until it's fixed up! °˖✧◝(⁰▿⁰)◜✧˖°