Did you post on the Guild Wars 2 Forums/Account Issues Sub-Forum: https://forum-en.guildwars2.com/forum/support/account? It's not always possible for me to say "Oh, Fred on the forums is Tom over on Reddit," so if you can link me to your post, I'd appreciate it. If you didn't post there, please feel free to do so, as it's easier for us to see threads and respond as promptly as possible on our official forum.
When asking for a review, please always provide the 12-digit Incident or Ticket Number so we can review the communication history. (Sharing that number here or on our forum posts no security risk.)