Heroes of the Storm Dev Tracker

Hey rcw,

Thanks for the report and followup! Let us know if you’re able to reproduce it consistently in match.

Thank you,
~ Fizivix

Hey Tcheuck,

Thanks for the report! Are you sure that Anduin is receiving more than 8% of his maximum HP as damage in one hit? I was able to get this talent to proc from both Mercenary and Turret/Fort damage.

Thanks,
~ Fizivix

Greetings Heroes!

This week, our Test Analysts will be hopping into the Public Test Realm for a mega BRAWL of EPIC proportions! We’d like to request your aid in hunting down any bugs that may exist in our upcoming patch.

During this time we will be focus testing all sorts of changes. You can find the full listing of those here.

If you’d like to participate, please join us on the PTR at the following date and time:

• Monday, April 22th: 3:30 p.m. — 5:30 p.m. PDT.
• Tuesday, April 23th: 3:00 p.m. — 5:00 p.m. PDT.

We plan to use Gener...

To further explain our reasoning behind the questions I posted, GriM, our current understanding of this issue is that this is caused by people who (almost exclusively or exclusively) play VS AI with AI teammates OR people who play VS AI with the same group of people, causing all the players in the game to fall into the same map pool.

The data we are looking for is trying to see if this issue can happen to players that frequently play with other, random, human players. Due to how the map is chosen, if you do not play with other humans, you can fall in to a rotation of maps that will also be changed up when a new patch is deployed. Since the system for choosing a map is built on systems that have systems built on it, we want to make sure we are 100% correct in this assumption before touching it, as rushing to make a fix without that information could make even more issues.

If you are affected by this, this could be tested by playing a couple matches of VS AI with other p...

Hey Elyxia!
That is a great idea. As mentioned in the other thread, while I have nothing to announce at this moment, we are aware of this issue and looking to find the root cause of this issue to identify a fix that is comprehensive and is safe for everyone.

If you have this issue happen to you, please make sure to include answers to the questions below as this information is crucial for us to help narrow down a root cause.

• Were you playing VS AI with AI Teammates or Coop (with other human players)?
• Are you playing with a group of friends? If so, do you always play with the same people?

I will continue to check into this thread (and the forums as a whole) and will update you all once I know anything new.

Hey Sickroom!

We have been keeping that thread open as a running way to gather information on that issue. Unfortunately, while I have nothing to announce at this time, I can say that we are aware of this issue and looking to find a fix that is both comprehensive and safe for all players. Having one big thread is preferable to many small threads as it is easier for us to see just how wide reaching a bug is and it allows us to have a one stop shop of all information about the issue. That said, I’d encourage all players that experience this issue to post on that thread with the following information:

• Were you playing VS AI with AI Teammates or Coop (with other human players)?
• Are you playing with a group of friends? If so, do you always play with the same people?

This information is crucial for us to investigate a couple of possible root causes we are looking into. I will continue to monitor these forums and gather information about this issue...

Hi GriM! Thanks for your measure of discretion. These are targeted invitations crafted by our Heroes QA team, with a healthy amount of review and thought put into each one. That said, you are super welcome and both Fizivix and Hugincord will be glad to have you! That program was something I helped to originally set up, run, and report on, and I’m super glad to hear they continue to look out for Bug savvy players like you to join the ranks. The regional hurdles can indeed, be a pain and it’s feedback our Bnet teams would love to hear additional perspective on. Before, and after you join up, please make sure to give the Bug Chat community rules and guidelines a full and thorough review. Welcome again!

To explain my absence (and why I won’t be able to speak to the current AI/Map issue further), some shuffling was needed on the part of QA, to mirror the refocused efforts of our development team. Since Fizivix and Hugincord are well equipped to handle the Forums (and were just as ...

Hello!

As Fuschia mentioned there are some players who have resolved this issue in the linked thread by Updating their DNS to google:
...

Hi Everybody!

On 04/16/19, forum posters may receive an email from myself ([email protected]), or my compatriot Fizivix ([email protected]), detailing Bug Chat!

I wanted to drop a cross reference here, to assure any invitees that this invitation is on the up and up, and is not exploitative in nature.

-Huginncord

Hey Nefarius,

Thanks for the report! I don’t know exactly what could have caused the initial issue, but It sounds like something got messed up with your Hotkeys during the issue/restart. Does resetting your Hotkey profile, or creating a new profile solve the issue for you? Hotkey profiles are saved per account and may not be saved in the same place as the game install, so it would explain why your other account is working.

Thank you,
~ Fizivix

Hey Persepoika54,

Thanks for the report! It sounds like you are experiencing some sort of disconnect when the core is destroyed that is preventing you from getting to the end of match screen. If it’s a graphics hitch, lowering/changing graphics settings may prevent the freeze from occurring. If it’s network related, please make a post in the Technical Support Forums with the following ...

Hey Gadd,

Thanks for the report and replay! We’ll investigate.

~ Fizivix

Thanks for the report Maximus and the quick assistance Fuschia! That was indeed causing login issues with heroes.

~ Fizivix

Hey SakariRyu,

I’ve edited your post to exclude the name of the player. As GriM mentioned, it is against the forum rules to publicly shame/call out players. If you are still concerned after reviewing the replay again and considering the details above, please send in a replay to our Bug Attachments Inbox with a description and timestamp.

Thank you,
~ Fizivix

Hey DarkLady,

Thanks for the report! Can you please send in a replay of a match where this issue occurred to our Heroes Bug Attachment Inbox.

Thank you,
~ Fizivix

Hey Dot4nuki,

Thanks for the report! Please send in the replay to our Heroes Bug Attachment Inbox.

Thank you,
~ Fizivix

Hey DjeDje,

It sounds like your hotkey profile got messed up during the forced restart. Does resetting or creating a new hotkey profile in options solve this issue?

Thanks,
~ Fizivix

Hey Urman,

Thanks for the report! Are you playing with a hero that can destroy Structures at a long distance? There is currently an issue where the quest can fail to grant credit if you are not within a certain range of the structure.

Thanks,
~ Fizivix

Hey UNIcorn,

Thanks for the report! Are you playing with a hero that can destroy Structures at a long distance? There is currently an issue where the quest can fail to grant credit if you are not within a certain range of the structure.

Thanks,
~ Fizivix

Hey JHGC666 & Mighty7,

You mentioned deleting Blizzard Temporary files… By that, do you mean you have tried Deleting the Battle.net Cache folder? This has resolved the issue for another player in the past.

~ Fizivix