Heroes of the Storm Dev Tracker

Hey there DaveM!

Thanks for the report! We are currently investigating this issue!

Sorry for the inconvenience!

• Huginncord

Hey Dhunam!

Thanks for the report! We are currently investigating this issue! Sorry for the inconvenience!

• Huginncord

Thanks for the Reports!

We are investigating this issue, and hope to have it resolved as soon as possible.

Apologies for the inconvenience.

Thank you,
~ Fizivix

Hey everyone!

We are investigating these reports as I type! I will let you know any information as I get it. Thanks for your patience!

Huginncord

Hey Kapulim,

At first glance, it appears like some third party program is trying to steal focus while you are playing, most commonly in-game overlays from third parties.

However, if you mind posting over on the Technical Support Forum they might be able to help in more detail!

Thanks for the report!
Huginncord

Hey everyone!

Thank you all for your reports! We are currently looking in to this issue. I’d like to encourage any new reports of this issue to post in this thread so we can investigate each report of this issue, all in one easy-to-find place.

Watching the video again, that minion is actually above the Illidan player there and on the very edge of the Void Prison whereas the Illidan is below it. It’s worth noting that The Hunt has Illidan’s model rear back prior to charging. However, if you look at his Hero ring and the center of Lightbomb when Anduin cast it on Illidan (which he wouldn’t be able to cast on Illidan while Stopped), that point is not within the Prison.

I just think it was a really close cast that only BARELY missed. However, the offer stands that if corndog sends the replay in I will confirm that, but without it, I will stand by this analysis.

Hey there corndog!

From my watch of the video, it appears like the Void Prison just never hit the Illidan. Notice that the “Stopped” UI on his name plate never shows up, which is a good indicator that he wasn’t Stopped at any point during his wind-up for The Hunt. I think this might just be a good example of an ability missing and not any sort of bugged interaction.

Feel free to send us the replay following the instructions on this thread if you feel like my analysis is wrong after a second viewing, and I will ...

Hey Steak,

Thanks for the report! We have this issue tracked and hope to have it fixed when we can.

Thank you,
~ Fizivix

Hey Korghal,

Thanks for the report! We have this issue tracked and hope to have it fixed when we can.

Thank you,
~ Fizivix

Good morning Player,

Good news is on its way - we have a couple changes to our Nerubian coming in the balance patch today

To answer your questions,

• We don’t know what X is. It appears to be random. The faster and more often you get maps outside of your rotation, the fewer games it takes. It’s not a set number, as it depends on luck of the draw (apparently)
• Are you in the fourth “category” Co-op vs AI solo, and over the course of many games in that “category” still falling into the same 4 maps, following the same or similar order?

Hey jdelrio!

Sorry this happened to you! If you have a moment, I’d love to get some additional information about this problem to help us figure out what happened/

1. What were you doing when you noticed the hotkey profiles changed?
2. What settings are different between those two profiles?
3. When creating the profiles, did you happen to save each profile individually or did you make changes to both before hitting “Apply”?

Hey GriM!

Just for some extra clarity, we do not need any more information on how to reproduce the bug, as we already know how to reproduce it. However, knowing how to reproduce a bug doesn’t mean we know why it is happening, the total scope of who is affected, or just how complicated the interactions are. The most help everyone can provide for us at this step is helping us learn what it is we don’t know.

If you are experiencing this problem, and do not fit in to any of the categories below, please post on this thread letting me know why you don’t fit in these categories, and that will help us learn even more about this issue. Thank you all for the help!

• People who primarily play VS AI with AI Teammates,
• People who primarily play with the same people in VS AI (with or without AI Teammates)
• People who have been affected but haven’t played X amount of game with other, random, match-made human players.

Hey Dodellinger,

Thanks for the report! What time did you attempt to craft the skin? US and EU regions patched yesterday and it sounds like it may have occurred right as you were crafting the skin. Because the Anub’arak skin is a Seasonal item it would not be craftable after the patch. Please check to see if your shards were refunded later as well, as sometimes failed purchases can take a while to refund. Additionally, does the item appear in your Transaction History in your Account Management?

Thanks,
~ Fizivix

Hey nikelodeon,

Thanks for the report! We have this issue tracked and hope to have it fixed when we can.

Thank you,
~ Fizivix

Hey Blaurgh,

Thanks for the report! We have this issue tracked and hope to have it fixed when we can.

Thank you,
~ Fizivix

Hey Sickroom!
To answer your question, probably. However, the purpose for my earlier post was an attempt to focus the data on this so we can provide a precise report on the problem. It is premature to find answers before we 100% understand the scope and root cause of the problem. This is especially true as the complexity of this problem and the high potential for more problems to spin off this.

Currently, all data has proven our theories accurate but to be safe we are keeping an eye out for use cases that break our theories, hence the questions I asked earlier in this thread. I also offered a potential workaround, to see if people who are affected were able to find some relief from this issue, as knowing the outcome of that workaround will also help nail down a root cause.

While on the topic of the workaround, to get the best effects, try and play a handful of VS AI maps with other random human players a couple of times not just once, and make sure the maps you g...

Hey Everyone,

Thanks for the continued reports of this issue. We have this issue tracked and hope to have it fixed when we can. Apologies for the inconvenience.

Thank you,
~ Fizivix

Hey GoldmonX,

Thanks for the report! You should actually be able to see Butcher’s Meat in a replay if you have that player’s view selected (pressing #'s 1-0 changes player view).

If possible could you send in the replay of the match where this occurred to our Bug Attachments Inbox?

Thank you,
~ Fizivix