Heroes of the Storm Dev Tracker

Hey Trev!

When you say go dark, what exactly do you mean.

1. They are not greying out, like they usually do when you cannot cast or are out of mana, or
2. They are not getting any sort of change after you cast it apart from numbers appearing on top of the button art.

Hey everyone!

As oHyo pointed out in this thread, this would belong better on the Technical Support Forum.. There our specialists will be able to provide more information and help troubleshoot your problems!

Hey Fuschia!

This is currently known and already set to be fixed on live, we just didn’t have time to squeeze the fix in for PTR!

Thanks for the report!

Hey Pacemaker!

Thanks for the report, I’ll look into this!

Hey Panzish!

Since this is not a bug, this would be better served on the General Discussion forum where these kind of feedback threads should be!

Hey there Adrian!

So, those blue sparkles are most likely the impact visual effect from Tracer’s auto-attack. Why that is stuck on you and breaking stealth is a mystery. I have a couple theories though!

If you could do me a favor and find that replay, and send it in to me using the Bug Attachment Guidelines I can dig in to this and try to figure out what happened.

Thanks!
Huginncord

Hey there!

This is a known issue that was introduced with the Storm League preseason! You can see my post on the other thread HERE for more details!

Hey SNEY!

After investigating your account, you fall in to the category of people affected by the issue in the thread I linked above. We are implementing some changes in the next Ranked season that should alleviate this issue for you.

Hey there SNEY!

Are you trying to queue up for Storm League? If so, please see my post here on this post regarding queue times. Additionally, by qualifiers do you mean the Placement matches for Storm League?

If you are referring to Quickmatch or any other game mode please let me know which mode you are having this problem in!

Thanks!
Huginncord

Hey everyone!

First, I want to thank everyone for their patience while we investigated this issue. We have identified a potential cause for this and are looking to implement a fix with the new season and ranked updates.

We believe this issue resulted in affected players’ MMR and Season Ranks greatly diverging, which was causing the match maker to have trouble finding games for those players. While this was most often seen in players who were leaving large amount of games, it was also possible to affect players who were playing the game normally. With the ranked changes that will better map MMR to Season Rank, this issue should be resolved.

After the new Ranked Season begins, if you are still seeing this problem, please let me know so we can investigate further!

Thank you for all the information and reports!
Huginncord

Hey everyone!

If you are experiencing this issue, it’d greatly help us to collect some logs from your machines.

1. Navigate to the Heroes of the Storm\Support\BlizzardBrowser\logs folder on your machine.
2. Grab a couple of the log files from the past few times you logged on and saw this issue.
3. Using the thread pinned at the top of the forum, send us those logs to ...

Hey MickeyGlocks!

This is actually intended. Mecha Valla and Mecha Yrel are empty mechs in the Collection and Hero Select screens. If you ready up with them however, you will see their little pilots hop on in and get ready for combat.

Hey there everyone!

I’d love to get some additional help in trouble shooting this issue!

@Vorphea - Would you mind seeing if switching display modes between Windowed, Windowed (Fullscreen), or Fullscreen causes any change in what you are seeing? Additionally, are there any other in-game browser that are not displaying properly. You can test this by going to the Ranked tab under Play and clicking on the Leaderboards.

@Grobster - Would you be able to do us a favor and email us some log files? You can find those files in your Documents at this directory Heroes of the Storm\Support\BlizzardBrowser\logs. You can follow the steps listed in the thread at the top of this forum called ...

Hey Lightman,

Thanks for the report! Looking at some of your crashes, it appears that you are running Heroes off of OneDrive. Please follow this workaround here and run a Scan & Repair.

Thank you,
~ Fizivix

Hey TheVertiego,

Thanks for the report! Chromie has not been on sale since last year. It should not have been possible to buy her for 350 Gems at this time. Please check your transaction history on the Blizzard Account Management website. It can take some time for newer transactions to appear on the transaction site; your gems may have been or may be in the process of being refunded. If you continue to have issues, please put in a ticket with our Support team.

Thank you,
~ Fizivix

Hey Akasha,

We’re still trying to work towards refunds for players who purchased the Galactic Abathur, regardless of what currency it was purchased with. No need to make another ticket, we’re investigating another resolution.

Thanks for your patience,
~Fizivix

Hey Akasha,

Thanks for the report! Unfortunately the truly “Golden” Abathur skin was not intended for release at this time and was unintentionally available for purchase on live regions during last week’s PTR. The “Red & Golden” Abathur skin was the intended release skin. Any players who bought the “Golden” Abathur skin on live during 6/10/19 - 6/17/19 will have had their skin updated to the “Red & Golden” Abathur skin after patching up to Heroes.46.

For this specific skin, “Galactic Xenotech Abathur”, we are offering refunds for the skin if you purchased it during the above dates. Please submit a ticket with Support in the following location if you would like to request a refund:
...

Hey Everyone,

Thanks for the reports! To echo what has been said on reddit:

We are currently looking into the reported connection issues and are trying to track down why they are occurring. Initial examinations point towards certain ISPs, but we are not 100% sure. We appreciate your continued patience as we investigate.

Thank you,
~ Fizivix

Sybringer

We’ve had some reports that some people’s Rejoin problems are now corrected!

Would you mind trying again and letting me know if your issue is resolved or not?

Ok everyone!

If you are currently stuck unable to Rejoin into a match, can you try clearing your cache following the instructions on this Support Article

After you clear your cache, try rejoining again and let me know if that helps!