Heroes of the Storm Dev Tracker

Thanks for the updates!

Glad it’s resolved. We reloaded some things on our side which seems to have fixed it.

Thank you,
~ Fiz

Hey Rayz,

Thanks for the report! The collection should be the same for all regions/accounts. It sounds like it may be a caching issue. Deleting your cache will force you to re-download the data and may resolve this issue. Deleting the Battle.net Cache Folder

Thanks,
~Fizivix

Hey Jroc & Evasion,

Thanks for the reports!

This appears to be a purely visual issue. You should still be able to use your respective earned warbanner in the loadout. A dialog box will pop up telling you the collection has been updated if you attempt to purchase the owned banner and the collection will update until relog.

We’re looking to get this issue fixed as soon as we can.

Thank you!
~ Fizivix

Hello again everyone!

Thanks for sending in those logs!

We identified a loading icon issue in the initial purchase window and released a hotfix on 8/14 in the Heroes 47.1 patch.

This fix uncovered a new issue where the purchasing window fails to load. We are currently testing a potential fix for this issue and hope to release it as soon as we can.

Thanks for your patience, and apologies for the inconvenience!

Thank you,
Huginncord

Hey Slade!

You can review this blog post regarding players in Bronze 5 and their point gain!

Edgy…

Hey everyone!

Here is a quick update.

We have identified the cause and are testing a fix internally. If testing goes well we hope get this fix to you all as soon as possible.

I really appreciate your patience while we fix this issue!

Huginncord

Just for clarity,

We want to avoid posting other player’s full tags. Having the players post here directly on the forums allows us to get the information we need to properly research this issue.

Hey there edwardtorres!

Thanks for the report! We are currently looking into the GM Leaderboards right now.

If you wanted to help us more, if you could encourage the Masters players you know that have finished their 50 win requirement to post here on the account they used to play Storm League, it’d give us a lot more data into what each account is seeing!

Thank you so much for the help!
Huginncord

Heya Gargamel!

I’d appreciate if I could see that replay. I have some theories as to what happened but without that replay I won’t be able to do to much without more information.

You can follow the Bug Attachment Guidelines post for the way to get that replay in to my hands!

Thanks!
Huginncord

Hey! I just wanted to pop in here and say that we’ve heard the feedback and I’ve brought it up with the matchmaking peeps. No promises at this time, but it’s on our radar and we’re looking at it.

Hey Fuschia!

Thanks for the tag! I believe the information in that thread is accurate for us at this moment. I defer to Customer Support as they are helping us track this issue.

While I don’t have any additional information to give at this time, that Twitter feed will help give the most up to date information!

That said, it’d be a great help if your issue gets resolved to post here so we can keep an eye on everyone affected by this, as well help us be able to quickly tell if this issue gets resolved!

Thanks again for your help!

Hey everyone!

Thanks everyone for the reports! We are currently investigating this issue now and hope for a quick resolution! Sorry about this and thank you for your patience!

Huginncord

Hey DemonioB!

Thanks for the report! We will look in to this!

Hey everyone!

Thank you so much for all the reports and feedback raised about your adventure in Storm League this season.

For clarity, we’ve just released this blog post that further explains the phenomenon you all are experiencing. As this is not a bug in the strictest sense, I’d encourage everyone to move these discussions over to the ...