Heroes of the Storm Dev Tracker

That is correct littlespider. Your Account level is just the sum of your Hero Levels therefore your Account always levels when your Hero does and you only receive one Loot Chest when leveling up a Hero.

For Bestial, I looked into the issue you reported here where leveling Sylvanas to level 10 only granted you one Chest. On my testing accounts and my personal account, when I hit a level 10 Milestone, I saw one Common Loot Chest and one Hero Loot Chest, as well as the bonus gold. This caused my Loot Chest pop up to say I got 3, when I correctly got 2. If you level another Hero to 10 and look at your Loot menu afterwards and do not see the Hero Chest and 1 additional Loot Chest, please take a screenshot and show me here!

Thanks!
Huginncord

That is correct! Completing Daily Quests don’t award chests, only gold. So if you leveled a Hero and completed a Quest, you should have gotten gold and 1 chest.

The issue people are seeing is the post game screen will say that you got 2 chests, when you only got the correct amount of 1 and the gold reward from the quest, which you are getting, but there is not pop up for it.

Hope that clarifies the issue!

Hey everyone!

Wanted to post a quick update!

We are currently tracking an issue where completing a Daily quest at the same time as you level a Hero is causing the pop up to say you have 2 chests, when you correctly should only have 1. Currently, we do not believe that there is a chest that is missing and think this is purely a display issue!

If I get any more information or need any more information from you all, I’ll definitely post here again.

Thanks!
Huginncord

If you wouldn’t mind checking, there is an issue where not every player got the pop up screens when they first logged on after the season ended. So there is a chance you did get the Portrait, but just didn’t see it!

Thanks!

We are looking into your account to see if we can identify what happened.

In the mean time, for my own curiosity, I assume you also didn’t get the Portrait for your rank last season?

Hey there MrPink!

Just to confirm you:

1. Placed in Storm League last season (played 10 games) and
2. Do not see either of the three Rooster mounts when you navigate to Collection > Mounts > Beasts. The three mounts are “Courageous Rooster”, “Valiant Rooster”, and “Victorious Rooster”

Hey PilotJones!

This season, leaver games now require you to Win the game to clear it and not just play them. This can be confirmed by mousing over the leaver status icon under your profile portrait.

In the games that you have played, have you won enough games to clear your leaver status?

Hey Fuschia,

Thanks for the report! We have this tracked and hope to have it fixed as soon as we can.

Thank you,
~Fizivix

Hey Prometheus,

Thanks for the report! We have this issue tracked and hope to have it fixed as soon as possible.

Thank you,
~Fizivix

Hey WereElf,

Thanks for the report! We’ve deployed a fix to PTR that should make these Braxis changes available.

Thanks,
~ Fizivix

Hey Trev!

When you say go dark, what exactly do you mean.

1. They are not greying out, like they usually do when you cannot cast or are out of mana, or
2. They are not getting any sort of change after you cast it apart from numbers appearing on top of the button art.

Hey everyone!

As oHyo pointed out in this thread, this would belong better on the Technical Support Forum.. There our specialists will be able to provide more information and help troubleshoot your problems!

Hey Fuschia!

This is currently known and already set to be fixed on live, we just didn’t have time to squeeze the fix in for PTR!

Thanks for the report!

Hey Pacemaker!

Thanks for the report, I’ll look into this!