Heroes of the Storm Dev Tracker

Hey everyone!

First, I want to thank everyone for their patience while we investigated this issue. We have identified a potential cause for this and are looking to implement a fix with the new season and ranked updates.

We believe this issue resulted in affected players’ MMR and Season Ranks greatly diverging, which was causing the match maker to have trouble finding games for those players. While this was most often seen in players who were leaving large amount of games, it was also possible to affect players who were playing the game normally. With the ranked changes that will better map MMR to Season Rank, this issue should be resolved.

After the new Ranked Season begins, if you are still seeing this problem, please let me know so we can investigate further!

Thank you for all the information and reports!
Huginncord

Hey everyone!

If you are experiencing this issue, it’d greatly help us to collect some logs from your machines.

1. Navigate to the Heroes of the Storm\Support\BlizzardBrowser\logs folder on your machine.
2. Grab a couple of the log files from the past few times you logged on and saw this issue.
3. Using the thread pinned at the top of the forum, send us those logs to ...

Hey MickeyGlocks!

This is actually intended. Mecha Valla and Mecha Yrel are empty mechs in the Collection and Hero Select screens. If you ready up with them however, you will see their little pilots hop on in and get ready for combat.

Hey there everyone!

I’d love to get some additional help in trouble shooting this issue!

@Vorphea - Would you mind seeing if switching display modes between Windowed, Windowed (Fullscreen), or Fullscreen causes any change in what you are seeing? Additionally, are there any other in-game browser that are not displaying properly. You can test this by going to the Ranked tab under Play and clicking on the Leaderboards.

@Grobster - Would you be able to do us a favor and email us some log files? You can find those files in your Documents at this directory Heroes of the Storm\Support\BlizzardBrowser\logs. You can follow the steps listed in the thread at the top of this forum called ...

Hey Lightman,

Thanks for the report! Looking at some of your crashes, it appears that you are running Heroes off of OneDrive. Please follow this workaround here and run a Scan & Repair.

Thank you,
~ Fizivix

Hey TheVertiego,

Thanks for the report! Chromie has not been on sale since last year. It should not have been possible to buy her for 350 Gems at this time. Please check your transaction history on the Blizzard Account Management website. It can take some time for newer transactions to appear on the transaction site; your gems may have been or may be in the process of being refunded. If you continue to have issues, please put in a ticket with our Support team.

Thank you,
~ Fizivix