[2020] Hyper Scape won't launch

Hi everyone! Sorry for the trouble with loading Hype Scape. Could you tell me what operating system and graphic card you are using?

Thank you all for sharing this information. If you have tried everything in our PC troubleshooting steps and are still unable to launch Hyper Scape, could you please create a support ticket here with your MSINFO & DxDiag attached? You can also create a support ticket with our social media support on the Ubisoft Support Facebook or Ubisoft Support Twitter!

Originally Posted by Yoloking_3.0
Yall can try and open it up with the .exe file. Go to Open Folder in Uplay, then open the HyperScape_BE.exe file and then the HyperScape.exe file. Worked for me. I also updated windows before that, idk if that played a role but yall can try it

Hey, Yoloking_3.0!

Welcome to the forums and thank you for sharing the steps you took to fix this for you.

I have seen others that have updated Windows and the crashing stopped so it could be that.

Originally Posted by Rapi-shiny
I've tested this last solution and it doesn't work. Windows 10 up to date. Anti-virus disabled.

I also reinstalled the game and restarted the pc several times.



I even tried to run the game in administrator mode.

Can we ask that you reach out to us in a support ticket and include your system files? You can find how to do this here: https://support.ubi.com/en-GB/faqs/0...Dxdiag-MSinfo/

Once done, please reply back here with your case number.

Thank you.

Hey, folks!

We have had some reports of players running into issues when they use Bitdefender. If you are using this software can you add Hyper Scape onto it's whitelist and try to run the game again.

If you are not using Bitdefender or the issue is still happening, please ensure that you have tried all of the steps HERE.

Thank you.

I'm glad to hear this resolved the issue for you, Eclipse3xs!

Welcome to the forums, punktr35! Have you completed our basic PC troubleshooting guide listed above?

Hi Dexito. and Not_Stethan! Thanks for checking out the forums and for giving these steps a try. I'm sorry to hear that none of the listed steps resolved the error for either one of you. However, please rest assured that I've reported this issue to our dedicated teams for further investigation.

Hello LAPDAlonso and Edisondario-As! I'm sorry to hear that you both are having trouble launching Hyper Scape. If none of the steps listed here help to resolve the problem for you, please feel free to try out dswgn's suggestion!

As UbiExcellent stated, this issue has been reported to the relevant teams for further investigation. Thank you!

I am very glad to hear that dswgn's suggestion has helped you all!

iNezo and Stoowox, I'm glad to hear that both of you are able to play now! Happy gaming!

syndicate989898, my apologies for this inconvenience! Are you receiving any error codes? Also, does the game crash at all or does it only get stuck when on the loading screen?

Himiko_smile: Thanks for sharing that information, Himiko_smile!