[2020] [Performance]Monitor issues / resolution

Hey, Salazar446!

Welcome to the forums and thank you for reaching out about this issue. What is your notebook model number?

Also, have you tried updating your GPU drivers? You can do this here:

NVIDIA

Looking forward to your reply

Originally Posted by Salazar446
Hi,

My notebook is HP Pavilion Power Laptop 15-cb0xx

nvidia drivers are updated

I tried to change the resolution, but instead of increasing or decreasing it, the screen size decreases with black side bars

Could you Verify your game files please and see if it still happens. You can do this by clicking below:

UPLAY

Please let us know if the issue persists.

Originally Posted by Salazar446
I tried to uninstall and reinstall the game.

Once done I also tried to activate override dpi scaling, but nothing has changed, the graphics continue to be very blurry to be in full hd

Thank you for getting back to us Salazar446!

Can I ask you to try making sure your computer is using the dedicated GPU and not the onboard graphics? You can find how to do this from the link below:

https://support.ubisoft.com/en-us/fa...dedicated-GPU/

Let us know how you get on.

Thanks!

Originally Posted by Salazar446
Thanks again for the support.

I had already set up the GPU from the nVidia control panel.

Unfortunately I have not resolved.

Are you able to connect to a second monitor and see if the issue persists from that? I believe this could be a resolution issue with the computer.

Thanks for keeping in touch about this issue. Would you be able to share a screenshot or short video clip with us, so we can look into this issue further with you?

Hey SlihmCrahp,

Can you confirm whether you've followed the troubleshooting steps as provided by my colleagues earlier in this thread? If you've tried any additional steps, can you also confirm those to me?

If you did not yet complete any of the troubleshooting, please start with our PC troubleshooting guide. I'd also recommend right-clicking on your desktop, choosing "display settings", and making sure that the resolution of your PC is set correctly and that the correct output device is also configured correctly.

Delete your Documents/Paradox Interactive/CK3/pdx_settings.txt file. It will be remade at default settings.

All the best!