[2020] Gpu problem

Hey ind0m1tabl3,

Can you confirm if your drivers are fully updated?

Thanks for getting back to me, ind0m1tabl3.

Originally Posted by ind0m1tabl3
I am going to wait for ur reply about this problem,hope soon it'l be fixed.

Thank you for your reply. Could you try the steps from the link below to see if they help please:

https://support.ubisoft.com/en-gb/faqs/000027100

the issue persists please let us know.

Thank you.

Hey ind0m1tabl3,

Did you make sure your computer is using using your dedicated graphics card and not the onboard CPU graphics, like in the link Ubi-Viral posted above?

Hey thanks for getting back to us with that and sorry it did not help your situation.

My advice after trying the suggested troubleshooting without any improvement, would be to submit a support ticket on our support site and upload your MSINFO and DXDIAG so we can investigate if you have any abnormalities in your set up or anything that may cause issue, so we know if it is coming from our side or yours.

Here's is the link - https://support.ubisoft.com/en-gb/Cases/new

If support provide you with a solution please let us know in the forums for anyone encountering the same exact issue

Hey ind0m1tabl3

I've made a case for you with our game team, the number is - 12282282
If you try logging in later today, see if you can now upload your system files.

Typically we try to respond within 48 hours after you have uploaded your files, hope this helps you.

Let me know how you get on with this

Originally Posted by ind0m1tabl3
I've submited my files 4 days ago.,how long does it take to get respond.?

Hey, apologies for the delay!

I can see a support agent is now actively responding to your support case, so it's best we transition there for now.

They will review your system files and offer troubleshooting steps to get it resolved for you. We will always be here if you need anything.

All the best!