I have nothing to do with eSports but have gone to many events and have seen how hard that team works to ensure that everyone gets what they paid for and then some. And how Rioters that aren't working the event generally sit in the cheap seats to ensure the best seats are available for other players.
That said, I assume each new event prevents unique challenges that are sometimes not handled perfectly for a variety of reasons. And I don't doubt that OP had a sh*tty experience in Berlin. I do however doubt that the Rioters there didn't try to make it right including a full refund, if what OP describes is what actually happened.
I can also imagine how disheartening it must be for the eSports team who works so hard to do right by players read threads like this where it seems like everyone agrees that they have the complete opposite attitude than they actually do. I'd expect that 95+% of players that have been to events at all price points feel like they've gotten...
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