@Pejman#10162:

@WotC_Lexie:

@Versian:

@waf#24405:

In my case they have already responded and they gave me a wildcard.

How did you submit a ticket? Like, what were the exact steps?


Also, how long did it take for them to respond?

Hit the support button on the top of the page and it will walk you through the steps (which are different depending on the problem you're experiencing). Sometimes it takes a day, sometimes it takes five. If it takes more than a week, reply to your original email that you receive to follow up.

i'm really not a fan of the new bug report system with "ideas" and stuff, also feels like these reports are never checked (like i reported an issue with charming prince (a Big game winning/losing issue) and have no way to see if it has been addressed or even acknowledged )
...

@Versian:

@waf#24405:

In my case they have already responded and they gave me a wildcard.

How did you submit a ticket? Like, what were the exact steps?


Also, how long did it take for them to respond?

Hit the support button on the top of the page and it will walk you through the steps (which are different depending on the problem you're experiencing). Sometimes it takes a day, sometimes it takes five. If it takes more than a week, reply to your original email that you receive to follow up.

Experiencing issues in game? This page often has the answers. We'll update it as things change.

To address an issue affecting Magic: The Gathering Arena we are temporarily disabling Omniscience draft at this time. For participating players, your current draft and/or record will be saved and we'll be extending the event to make up for the outage.

All other play queues and events are still available. We apologies for the inconvenience.

@Aicone#37120:

@WotC_Lexie:

I am forwarding this on to the right people!


Please note: When you contact support, they answer tickets in the order they receive them. It often takes them a bit to get to your ticket. Please do not submit multiple.

What's the point of submitting multiples when they won't respond to the first?

I mean, they will respond to the first, so submitting multiple tickets because no one has responded yet doesn't help anything.

I am forwarding this on to the right people!

Please note: When you contact support, they answer tickets in the order they receive them. It often takes them a bit to get to your ticket. Please do not submit multiple.

@DeadpoolDash#15547:

@WotC_Lexie:

Check the store! :grinning:

I don't see them anywhere in the store and today is supposed to be the last day to purchase the sleeves. Did they get unlisted early?

They were removed at 9am PT on November 4. Sorry for the inconvenience!

NOV 5 – Brawl Ban Announcement

MTG Arena Effective Date: November 5, 2019

Brawl:

• Oko, Thief of Crowns is banned.

This includes using Oko, Thief of Crowns as your commander or as part of your deck. As a general reminder, Direct Challenge outside of Tournament Mode does not enforce card bans.

Regarding Player Collections:

Players who have Oko, Thief of Crowns as part of their in-game collection on MTG Arena prior to this announcement will not be receiving Wildcards as part of this update. Oko, Thief of Crowns is still playable in all other formats and events.

A Note on Wednesday Brawl:

Players will need to restart their client at any point before the start of Wednesday Brawl on November 6, 2019 at 8 a.m. PT for Brawl decks containing Oko, Thief of Crowns to appear unplayable. Otherwise, players will not see that their deck is invalid until they hit “Play” (...

Gameplay

Brawl

• Oko, Thief of Crowns is now banned in Brawl on MTG Arena.
  • This includes using Oko, Thief of Crowns as your commander or as part of your deck.
  • General Reminder: Direct Challenge matches (outside of Tournament Mode) does not enforce card bans.

@IAmDarkman:

@WotC_Lexie:

Keep the questions limited to MTG Arena questions, please. :slight_smile:

Do you mean that if he wants to know more about interaction or game rules, he shouldn't go to general discussion? If so, could you explain what would be the place for those questions? Strategy doesn't seem like the place for it and neither do Announcements, Patch Notes or Player Support.

You are definitely more than welcome to ask about in-game interactions, game rules, etc in General Discussion. His question was about something outside of the game.

Keep the questions limited to MTG Arena questions, please. :slight_smile:

@rollbomb:

[[58194,users]]
I went to my local store on the weekend, but they didn't have any brawl decks left for sale, and I only play online so I don't have any paper cards of my own.... meaning I couldn't participate. What are my options for getting the styles? Will I be able to buy them in the Arena store?

I believe those rewards will only be available through the event.

Check the store! :grinning:

You get the code via email, by supplying your email at the event. The store doesn't receive physical codes for Command Tower and such. Check the wpn link posted above.

Everyone try again pls!

You definitely can still play with them! It's in the Best of One play queue. Just select your Historic deck (it will have a fancy border around the name of the deck) and hit play. :slightly_smiling_face:

We've been investigating!

We're investigating!

We usually post details under News and Announcements. You can find additional information here: https://forums.mtgarena.com/forums/threads/60956

As for stating in client, that was the first message that popped up today when you opened your client after updating. If it didn't, please double check your wildcards and send a message to support if you think they're missing. They can look into it further.

Bug Fixes

• Players using a non-English language should no longer experience infrequent disconnects
• The Play button should now work if players had selected a Historic deck while on the Standard deck selection page
• Players no longer need to change match settings to select a Historic deck in Direct Challenge
• Players can now change their Brawl decks after finishing a Brawl Direct Challenge match