The vault has been 1000 points to open since mid-2018. The website had the wrong value on it (900), so we updated the website. Nothing has actually changed in-game. No one should have lost any progress; if you feel like you did please contact CS and we’ll look into it.
The vault has been 1000 points to open since mid-2018. The website had the wrong value on it (900), so we updated the website. Nothing has actually changed in-game. No one should have lost any progress; if you feel like you did please contact CS and we’ll look into it.
At approximately 2 p.m. PT (21:00 UTC) we started experiencing degraded performance with our in-game store. Players attempting to redeem codes and/or complete transactions may have received the following error message:
At this time, if you have not received your missing items please contact support for further assistance:
Code Redemption
https://mtgarena-support.wizards.com/hc/en-us/requests/new?ticket_form_id=360000390572
All Other Order Issues
@WotC_Lexie:We're looking into it! Those who don't receive their items will be receiving them. :slightly_smiling_face:What about those of us who never received an email?
The emails will be rolling out throughout the week, so if you haven't gotten yours yet, you should be soon-ish.
We're looking into it! Those who don't receive their items will be receiving them. :slightly_smiling_face:
Your fox isn't doing anything because your emotes are disabled. The same thing happened to me and I was SO confused haha.
You actually want tickets from every single person this happened to? That will swamp you guys. Surely you can somehow solve this blanket-wise, please re-iterate - you want everyone to open a ticket if we got the Fibblethip avatar error? Are you sure that's the best directive?
Edit: just to mention, I didnt make a ticket and it fixed for me. So unless you did so before the time she mentions, no need.
For people that redeemed an Eldraine code BEFORE 8am PT, yes, we’d like them to submit a support ticket. My ask was referencing a different instance.
Please contact our support team!
Is this just for the stats? The Fblthp code hasn't been sent yet, correct?
Correct.
You get the extra packs and mastery orbs from playing and completing lvl 1-25 of the mastery.
If you disable emotes, it makes your pet nap through your match.
Are you not getting priority in response to the adventure, Stomp?
Yes, this is what happened. It wouldn't let me interrupt his playing of that instant.
What did you want to respond with? Was there any chance that some ability was stopping you from performing that action, like Teferi, Time Raveler? This will help me investigate. #wotc_staff
Thanks for the response! This is information that is available for each account, so is it possible to reach out via email to customer service and receive it?
You can't get this information from customer support, sorry.
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