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Great question! After a bit of thinking I'm sure I could Land on a choice.
Great question! After a bit of thinking I'm sure I could Land on a choice.
Players who were ranked Bronze or Silver in either Constructed or Limited during War of the Spark Season 1 incorrectly received Ravnica Allegiance packs as part of their seasonal rewards. Players can contact customer support to receive the correct packs.
Stu Aitken was the director of the trailer, but still, SO STOKED.
SO
P.S. IT'S BEEN FOUR DAYS, people. Two of those days were weekend days. Chill. :relieved:
I assume from your response you already have them, but I do have the logs available if you need them, let me know.
Is it possible I would receive any kind of compensation for it? As a new-ish f2p player (aside from the starter $5 bundle) the 5k gold for a draft does hurt me a bit. Should I submit a ticket?
Submitting a bug report with those logs would be helpful; we have the server logs, but there's additional info in your client logs. And definitely submit a ticket for reimbursement for something like this.
Incidentally, before this I had left the game open (inactive) for a relatively long time (probably not more than a couple hours), and then the first time I tried to queue into a game I got an error saying I needed to re-authenticate, kicked me to the home screen after I selected reconnect but I assumed the queue was cancelled successfully.
Edit: Also thanks for the reply, I hope it can be resolved :D as a developer, imagining the pain of solving a network bug like this one seems to have been sounds very annoying.
Thanks for the followup; that's the kind of scenario we suspected might be involved. It seems like, due to the server communications issues we were having, you ended up paired into 2 matches at the same time. Thanks again for the report, and we'll keep digging in to how this could happen.
If you’re on a Turkish version of Windows, change your region in Windows to English then re-start the client. (There’s a wacky bug related to the fact that Turkish uses a different Unicode character for the letter ‘I’)
If that’s not the case, and relaunching isn’t fixing things, uninstall and reinstall should work (don’t worry, all of your collection data is stored on the server; you won’t lose anything by uninstalling.)
Yup, this is a bug. You can just re-submit the same deck (don’t need to swap to another), but you will need to submit again for edits to take.
Thanks for the report; this is a weird one. A couple engineers were looking into the logs here, and it looks some server disruptions we were having during this time were likely responsible. Just prior to this, did you happen to cancel and re-queue for matchmaking, or wait a longer-than-usual time in matchmaking? Knowing that would help point to how this might happen.
