Old School Runescape Dev Tracker

We didn't lose any info. The appeal came in with all the info we have mentioned, and was identified as the owner based on that info. I am unable to see how the info was compromised - there are many suggestions on this thread. Best advice is the that given on the Support Centre.

We did say in the inbox message they had credit card info and transaction IDs, I'm afraid, as well as a great deal of other information. It does look like you've had a serious amount of information compromised.

That inbox message explains the hijacking. TLDR is that the hijacker had a host of strong info (enough to say that they were the original owner of the account...), and that was the basis of them gaining control of the account. No smackdown...just what has happened, plain and simple

Hi - you have, Player Support sent you a message to your message centre on 6th July at 14:24 UK time, though i can see you've not read it yet. That explains what has happened. Thanks

normally i don't care for fashionscape but you look awesome

What Ayiza said - I love this

I had more faith in the players tbh, now I know better

good meme

Let me say a few things, as Director of Player Support here at Jagex. Personal attacks on any member of staff are not wanted, abhorrent and quite sad. Every staff member at Jagex does the best they are able. We have constraints, and work through these continually. I'm open to critique of support service and our infrastructure, but have no tolerance for the personal attacks which happen all too regularly. We talk of the integrity of the game - in my opinion that should extend to how employees are treated, and how employees treat players.

Whatever you may think of Infinity, I'm sad to see him go, and I've worked closely with him for many years. You have no idea of the time and commitment he has always put in, and the extent to which he has always sought to ensure that the whole community's needs and wants are at the forefront of what we do.

I'm expecting the usual vitriol, all I'd ask is that you bear in mind that behind every personal attack is a person doing t...

what does it do

As much as I can appreciate this, not everyone has the time to sit down and read through hundreds of comments in place of working on their projects. Personal twitter accounts work best for this

Hey there! This is legit from Apple, but great steps on taking precaution. You should have received an invite in your message center earlier on in the week with details on how to log onto the beta ios Beta Hope you enjoy! -Mod Cole

not that - there was a reddit backlog and it meant that it disappeared when i first posted it, so i wrote it again and it did the same thing lol

Bit harsh...

Our customer satisfaction rating from those who contact us is 87% satisfied (versus 81% industry average). In addition, we introduced Ban Appeals, giving those hijacked at the time of the offence who actively want to play, a route in.

We know account recovery is a pain, and we are working with tech teams to improve it.

On anti cheating - we actually doubled the team size in the last 2 years, in order to place more time on OSRS bots - as it's on an older version of the game, it's easier to bot, and harder to detect - though engine are working on improvements to bot detection tools for us currently. As a result, we've seen bot numbers almost halve, and they continue to be driven down.

We've also been a part of the Ingegrity project - working with Sween and others to make changes to reduce exploits, and targetting high level toxic behaviour by taking out the most disruptive players.

There's always more to do, and we're on it.

Bit harsh...

Our Customer Satisfaction rating continues above the industry average (of 81%) at 87% Satisfied - that's from those who actually use Player Support, and we introduced Ban Appeals to give those hijacked at the time of the ban the opportunity to get their accounts back if they actively want to play.

We know Account Recovery is a pain, and we're actively working with tech teams to improve it.

On anti cheating - we've actually doubled the team in the last 2 years and seen the bot numbers halve in OSRS - and game engine are working on additional improvements to bot detection - as OSRS is on an older game engine than RS3, it's easier to bot, and harder to catch them - hence why we put more people into it.

Na dw, I really like the question so I'm up for spending the time on it

Will do my best to get this question in, but for what it's worth, please try to provide a TLDR in the future as this is more time than we can afford asking a single question

Hi Atom_Cats,

We were aware of an issue affecting a few of the worlds earlier today, but this has since been resolved. If you're still experiencing problems accessing the game, submit a ticket so we can look into this for you.

Mod Ferret