Glad to see this all being addressed, really interested in how and what old content they’re going to focus on.
We've put together a plan for seeing which old content you guys care about the most and how you'd like it changed/re-designed. The core idea with this is that the community is involved every step of the way.
As a staff member of one of the remaining pure community clans, what can I do to better establish a relationship with Jagex administration to communicate our desires for organized pvp outside of deadman or bounty hunter?
Drop me a message on Discord - Gambit#7472
What about a cosmetic reward, something like the capes for raids 1 & 2 or a toy with an emote action, for number of polls/questions you've participated in?
Let's be honest, the way to motivate the OSRS players is through a reward.The downside is that you get people who just spam the answers and you get mass "yes" votes. Might be too risky to attempt.
We've considered an in-game incentive (like a cosmetic), but the spamming of answers is a very real concern. It's a good idea, but tricky to implement
Hey Jmods, just a quick heads up, the twitch event link at the bottom has a typo, it links to tiwtch rather than twitch
woopsy
I don't know if this has been addressed but I would love to see if its possible to implement a new password policy. The fact that they aren't case sensitive and can't contain special characters or spaces is baffling to me.
I understand it's likely an old system that would be a bear to overhaul but I feel like that's fairly important.
Hey Saber, thanks for raising this. It's something we're aware of and can work into the Player Support plan for improving account security.
Jagex, you really need customer support. there is NO WAY talk to your company vis-a-vis the website. I have been a player for over 10 years, and when you changed the combat styles it ruined my pure. I PC'd most of my str levels to be a low combat. Could a mod please message me so I can give username?
Hey tmr, sorry this has taken so long to fix. It's been a length and complex process to make the changes that will allow us to rollback individual accounts. On top of that, we've had to manually verify every player who has gotten in touch via the Forum thread we posted. We're pretty much there now though so if you were affected by the XP bug on Feb 21st, you can expect your account to be sorted on Thursday with the update. If it's not, you can find out all the details you'll need to get in touch directly for getting it resolved.
I thought Jagex would ban the account if there is an account dispute like in your explanation. Given that Jagex is unable to tell who the actual account creator is and the fact that account sharing is still officially against the rules.
I understand that Jagex doesn't actively enforce the account sharing rule and uses a "common sense approach", but the situation you're describing doesn't seem to fit that criteria.
Maybe I misunderstood what you're saying. It just seemed that Jagex only looks at one specific thing instead of the entire situation.
I'm also hoping that Jagex doesn't just deny the 'fraudulent' appeal from this 'friend' but also cleans up the account if possible. It think it's important to clean up accounts where possible. We shouldn't remain vulnerable and be unlucky if another JMod decides otherwise and accepts a future recovery appeal.
Thanks for your considered post. We do undertake an element of account cleaning in clear cut hijacking situations, but it's also a fine balance between trying to make the account less open to malicious recovery, and making it so that it can never be recovered because of the depth of cleaning. Clear hijackers are always cleaned off, but if an account has (say) 3 passwords and all 3 are known by somebody else (so we clean them), that could make future recovery a real challenge for the genuine owner.
As most people have identified, this looks like the owner was back in control of the account, but the hijacker had set Authenticator which was still active. It's possible that the person Tweeting was the Auth setter but didn't have the current pass, but less likely because the owner can just set a new pass if they wanted to.
Often a 'hijacking' is actually a share gone wrong, and although I'm not saying that is the case here, it is common for 2 different friends to look quite similar in an account history, especially if they live close to each other.
It's not always really clear if we should remove the Authentication, as sharers often ask for the other sharer to be removed - and as there is no way for us to verify who someone is on Twitter, the advice to remove the Auth would guarantee that the person doing so has access to the active recovery email.
In fairness, although the advice is sound, we could have been a little clearer in our response, so we'll tak...
Read moreHey, my pure was also affected, but I missed the main thread. Is there anywhere else I can post to be included?
You can expect to hear more about this on Thursday in the update post!
Thank god everybody’s account will be fixed
... given they find this super obscure Reddit comment and go to a specific place & world at a certain time
And they say Jagex has bad support!
We contacted and fixed 20 out of the 24 players affected in game already. The remaining four will be sorted on Thursday when the update hits if we don’t meet them in game before then.
I’m not on the support team
So theoretically they could completely avoid you guys and have an impossible account running around? Nice
My bad for not being clear. To fix it immediately, we need to contact the player in game. Anyone we miss with broken accounts will be cleared up on Thursday
So out of 24 accounts, 6 managed to post to reddit? You sure it wasn't more?
We're sure - the majority have been sorted now, only four left.
Quick question if you have a moment Gambit - I had also posted my account on the thread for pures affected by the glitch but it doesn’t look like anything has been done on it. Any idea on how I should follow up on it? Thanks!
Hey Honor. If you're one of the pures affected by the original XP bug a few weeks ago, you can expect some comms on this to go live on Thursday in the update newspost
u/jagexgambit you said it required the players to be logged in to change it back. What iff someone just keeps their account logged out to keep the account this way?
That was just for the immediate fix :) anyone we can't reach in-game before Thursday will have the Defence XP set to the correct amount with the game update. There'll be no accounts leftover from this.
Can you sign my phat if I come?
You're late to the party, I'm afraid. We already sorted out the majority of players affected and will contact the remaining ones individually
Imagine not dealing with this shit using data analysis...
We did - there was a list of all the players affected right away. However, to fix the accounts quickly it needed to be done in game which is a lot easier if they're all in one place.
He went from 92 Defence to 1 Defence to 116 Defence. Please Fix this user @Mod Gambit, I told you a few times in game and nothing changed about him.
EDIT: Just wanted to make this post as some of us grinded 99 defence legitimately... Not to mention he got put much over 99, reducing a ton of peoples ranks.
Hey Mat - maybe you didn't see my reply in game. This will be fixed on Thursday :)
Thats what you said about the amount of tbows spawning into the game look how that worked out lmao
Here we're talking about 24 accounts, 14 of which have already been fixed. The rest we'll catch up with individually when they're able to come online :)
Hey u/oshdwtf - we're able to see exactly who was affected and won't have any trouble fixing it. It was just handy to have as many people affected in one place because the fix has to be applied in game. Anyone who didn't make it will be reached out to individually.
devtrackers.gg