Old School Runescape Dev Tracker

Just to clarify the VPN point - there is no issue at all with people using VPN's, and of course people do go on vacation, relocate for college, move home etc. - I was not trying to imply that these sort of moves cause us any concern.

When reviewing this case, the extensive logs ins from various countries just formed part of my assessment of the history of the account, it was also worth noting that all game play was fairly static, but the country variations only applied to web log ins.

It was a contextual observation, and I probably should have used the word 'unusual' rather then 'suspicious' - apologies if I unnerved any VPN users, sleep easy and 'Scape on, your use of VPN is not a concern :)

Just to clarify the VPN point - there is no issue at all with people using VPN's, and of course people do go on vacation, relocate for college, move home etc. - I was not trying to imply that these sort of moves cause us any concern.

When reviewing this case, the extensive logs ins from various countries just formed part of my assessment of the history of the account, it was also worth noting that all game play was fairly static, but the country variations only applied to web log ins.

It was a contextual observation, and I probably should have used the word 'unusual' rather then 'suspicious' - apologies if I unnerved any VPN users, sleep easy and 'Scape on, your use of VPN is not a concern :)

Would you prefer we just ignored it? The user did contact support in the recommended way and we dealt with it in 19 minutes.

That is possible, if they also have a lot of info about the account. That is why I used a mixed voice in my comment, and stopped short of blatantly calling it.

I'm sorry to hear you've had this experience, the wealth that has been removed is not lost on me and I do genuinely appreciate the impact of this hijacking.

That said, there is significant evidence that you have been lapse with your account security. For a start, there have been web log ins on your account from 9 various different countries going back to at least 2015. These log ins cross over a number of password changes by the account owner, so it's not a simple case of one password being known, even when the owner changes the pass other countries are still logging in. You could be well travelled, or have a habit of using various VPN's on web access only - but I have to say it looks suspicious.

When you were 'hijacked' the 'hijacker' knew your log in and password, they also knew your recovery email address and the password for that and any 2FA you had on the email address. The account wasn't a malicious recovery via Jagex, the hijacker simply knew the details.

You can't trade Dragon hastae that have been poisoned using Karambwan paste

I swear every time I fix a bug like this with player kit another one pops up with a random combination of items :(

Splashing rats in a PvP zone is not safe

Hey there,

Mod Kelvin from Player Experience here. It seems like there’s a bit of confusion going on regarding your account. No worries, I’ll do my best to clear this up!

I can see that your account was accessed by a third party, following which it was banned. It looks like you then regained access to your account (good to see!) and attempted to appeal the ban. However, in your original ban appeal, you didn’t supply the right information for the account in question, which resulted in a response from us explaining that your ban appeal didn’t lead to an existing account with a ban:

'You're receiving this email as you've recently tried to appeal a ban, however the information you've provided doesn't link to a RuneScape account that has been banned.'

It seems you may have misunderstood this and thought that the account you’d regained access to didn’t have a ban. It seems like a simple confusion regarding the wording in the email. 😊 I can see tha...

Correct :) only combat vs other players

I'm very happy to see this one too

Hard to tell sometimes

I'm sorry to hear you're not happy with the update. We feel it's important to clean up these little things from time to time and now seemed appropriate with the first big launch of the year just behind us and lots of things ahead.

We're looking into it