Overwatch Dev Tracker

Thank you so much for bringing this forged version of a real customer service ticket to our attention!  Given that there is a real customer service ticket number with the same digits used in this fake ticket, we think it's pretty likely that this post was written with the intent to hurt faith in the reporting system by someone that didn't learn their lesson.  This type of forgery is new for us on OW2, so we'll be watching more carefully for this type of thing going forward!

For any real players reading this that have seen messages similar to these, we're working to improve our process for what chat is included in the chat history section.  We know we can do better here when it comes to showing the most disruptive language that was used that resulted in the account action.

Anti-Heal is a useful mechanic for the overall health of the game as it helps to ensure that healing never gets too far out of control. The complaints around it feeling oppressive are understandable (as debuffs are never something players enjoy being affected by) and we'll be looking for ways to soften its impact while keeping Ana a viable hero.

The simplest solution here is just decreasing the duration of the effect though there is certainly a point where it swings from feeling OP to not useful enough if the time is too low to really capitalize on.

The reaction around it does also suggest that healing is probably too impactful overall so we'll be looking to address that in the near future as well, whether that is handled in the case of individual heroes like Roadhog Take a Breather or more systemically.

Very well at all rank thresholds, one of the reasons we are putting out some initial changes today to lower his damage output (which also affects his sustain).

During the BlizzCon trial Mauga was actually performing much better than community perception, but there were some issues with his survivability and things like his head hitbox size. We pushed him a bit further with the understanding that we would act quick if things weren't in line with our overall balance goals. Today's nerfs should give us a better look at where he will end up once he enters Competitive.

The way Mauga was designed invites players to get up into the thick of the fight all together with his team. Overrun encourages players to land directly on top of their opponents and his dual-fire mode is more effective at close ranges. Cardiac Overdrive and Cage Fight invite his teammates to stay close to him to take advantage of their defensive benefits. This can cause Mauga's to go into a lot of situations that are more precarious and will result in him struggling if his team isn't on the same page. Mauga's abilities are versatile and have uses in situations where they don't get full value. Overrun, for example, lets players run away from a fight with damage resistance, so they can poke from farther away with alternating his single-fire chain guns. As time goes on and players explore Mauga's kit more, more nuanced uses of his abilities should hopefully make playing as him less polarizing. His abilities also have a lot of tuning points in regards to both how he helps himself and ...

Two Maugas enter a Cage Fight, one leaves? both leave? There's a lot of Mauga right now, more than any other hero. He's responsible for many deaths, even his own.