about 2 years ago - Ubi-WheelyDuck - Direct link

Hey @ntto154,

Sorry to hear that the challenge has not unlocked for you despite meeting the requirements.

Challenges at times can take a little longer to unlock, for this reason can I check if it has since unlocked for you?

If the issue persists then it would be great if you are able to share the platform you play on so we can further troubleshoot.

Many thanks,

about 2 years ago - Ubi-WheelyDuck - Direct link

Hey @ntto154,

Thank you for taking a look and confirming your platform.

As a first step of troubleshooting I would recommend to complete our connection troubleshooting guide in full. This guide will help configure your network and ensure data needed to unlock challenges is able to process.

If you have any trouble, just let us know

about 2 years ago - Ubi-Gizmo - Direct link

Hey there everyone, thank you for your further reports on this. Could you please provide some screenshots displaying that the conditions have been met, but the reward has not been received? You could directly upload the images here on the discussions or you could try sending it to us another way, such as through a file-sharing site. 

@ntto154 -You mentioned that you have a video link displaying proof, I have tried looking for it but I am afraid I cannot locate it. Could you please share that for me? Thank you.

If anyone has any further questions or experiences any other issues, please do not hesitate to reach back out.


about 2 years ago - Ubi-Gizmo - Direct link

Hey there @lex_47, thank you for taking the time to share this screenshot, I am glad to hear that the challenge is working correctly for you!

@Fudz4 - thank you for confirming this, as mentioned in my previous reply, could you please provide some screenshots displaying that the conditions have been met, but the reward has not been received? You could directly upload the images here on the discussions or you could try sending it to us another way, such as through a file-sharing site. 

If anyone has any other questions or experiences any other issues, please do not hesitate to let me know.

over 1 year ago - Ubi-Froggard - Direct link

Hey @A-M-R

I'm sorry to hear you have encountered the issue. It doesn't happen all the time or with every challenge, so please can you let us know which challenge you are having this issue with?