Original Post — Direct link

The game continues to bounce. Less than 5 to 10 minutes after the game starts, the game continues to turn off itself. There are 3 members who became MIA members. What are you going to do? Are you going to hold gamers accountable?

If the situation continues like this, the reputation of the game will fall completely.

almost 3 years ago - Ubi-Froggard - Direct link

Hey @yumata95

I'm sorry to hear your game has been crashing and you've had people go M.I.A. due to this.

First of all, please can you check through the steps in these articles here and here, to see if there's anything you haven't tried yet, just to rule out any of the most common causes of issues on PC.

If you still have issues after this, let us know your system specs and anything else you may have tried and we'll get back to you again. 

almost 3 years ago - Ubi-SpaceCats - Direct link

@tinx_trixx Sorry to hear you're also experiencing crashing. Can you please go through the steps in our PC Troubleshooting guide: (https://ubi.li/4mnuS) to see if they help with this? If you still have issues after these steps, let me know here and myself or a colleague can create a support case for you, as we'll need to get some system files (DX Diag and MSInfo) from you to look into this further. 
 
If you would prefer to contact us via live chat you can do so here and a member of our team will be able to walk you through uploading those files in real-time.

Live chat isn't available in some regions or at all times, so you can also reach out to us via DMs on Twitter or Facebook if you prefer.
 
If you're contacting through Twitter or Facebook, please make sure to also include the username and email address associated with your Ubisoft account. Our teams there will have to link your account before you're able to upload your files. Thank you!

over 2 years ago - Ubi-TheBerry - Direct link

Hey there @iku5862 ,

Thank you for getting in touch, I'm sorry to hear you've lost some Operators as a result of these crashes!

Have you already given the troubleshooting steps linked in this thread a try?