I opened a ticket to get help with the game that I redeemed by mistake on an old ubisoft account (disused) of mine that for some reason was linked to microsoft since the days of splinter cell conviction. The ticket was opened on January 20th, today is February 11th and I haven't played a minute of extraction waiting for it to be moved to this account. Is it possible to have the solution to the problem or at least an answer? It is possible that after 22 days there is no solution?
@TunZ Hey there, I understand this is frustrating. However, I see that your ticket is still in escalation with our team. Our Support teams are also experiencing an extremely high volume of contacts at this time. Please know that a member of our team will reach out to you as soon as possible once the transfer has been processed successfully. We thank you so much for bearing with us during this time.
Hey there @tunz , thanks for waiting.
Can you have another look for me and see if you now have access to Extraction on your account? I can see that our teams are continuing to work through a backlog of ticket requests, so yours may now have been handled. My apologies for the delay - let me know if you've any questions about this.
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