devtrackers.gg
once installed the game can't start the game no matter what i did.
once installed the game can't start the game no matter what i did.
Hi @afterpulsex I'm sorry to hear that you are experiencing issues launching Rainbow Six Extraction due to the error that you prompted with.
This issue was reported when the game was first released but has since been fixed with a previous update. Could you please ensure you have the latest update installed.
Could you also try the following:
Switching to your PC's dedicated GPU then try again.
If the issue still persists after this then could you please go through the PC troubleshooting steps here.
There is also a workaround that was kindly provided by another player which seems to have helped some people that you could try. The steps can be found here: (https://nvidia.custhelp.com/app/answers/detail/a_id/5182/~/unable-to-launch-vulkan-apps%2Fgame-on-notebooks-with-amd-radeon-igpus).
However, if none of those steps help then could you generate your DxDiag and MSInfo reports. Once you have those two files prepared let us know and we will create a support case for you so that you can provide them to us and this can be investigated further.
@AfterpulseX can you confirm if you have gone through the PC troubleshooting in the link provided?
If so I will create a support case for you, you can then attach your files to the support case and our Customer Support team will assist you further.
Hiya @afterpulsex,
Thanks for coming back to us, if the issue persists, could you please answer on the case and join your Msinfo32 and Dxdiag so our team can analyse them ?
Here's how to do so :
Msinfo : https://www.ubisoft.com/help/article/000078753
Dxdiag : https://www.ubisoft.com/help/article/000078583
Let us know if you need anything
Hello @afterpulsex,
Thank you for the update. I'm sorry to hear that you were unable to update your case.
Once you're logged into our support website, please click your avatar on the top-right, and then select customer support. It will transfer you to the dashboard with a few widgets, where you can see your avatar on the left - if you check below, you'll also see a few pink buttons - ''manage your 2 step verification'', ''change email address'' etc. Below you can also see the button ''SEE ALL CASES''. Please click it and it'll transfer you to your cases and it'll allow you to update your case with requested files 
I hope it helps and if you have any additional questions, please let us know!
Hello @afterpulsex,
Thank you for the update.
I just tested this on my end and it was working as intended - can you please perform all of these browser troubleshooting steps? This will help you to eliminate any issues with your browser that can lead to this issue.
Many thanks and if you have any other questions, please let us know.
Hello @afterpulsex,
Thank you for the update!
That's very strange, as I was testing the website on Chrome - I'm glad, however, that you were able to resolve this issue with another browser! As soon as your files are submitted, our team will get back to you as soon as it's possible.
Thank you for your patience!