Original Post — Direct link

When I start a round ( VR Training ) then I'm stuck in the loading screen and nothing happens I waited several minutes but nothing
I also played a quick match with friends and the same thing happened and I even lost my Operator
I don't want to delete the game and reinstall it again

Please help

almost 3 years ago - Ubi-Thrupney - Direct link

Hey there @ugotjebaited712 , thanks for getting in touch about this, and welcome to the forum! I understand you got stuck on the loading screen before VR and a quick match (which resulted in your operator going MIA). I'm sorry to hear about this, and I'd really like to help.

Please see our troubleshooting guide. Rather than uninstalling and reinstalling, please make sure to follow the guide's steps for how to verify the game files. Also from the guide, please make sure you've updated your graphics drivers and operating system, and you don't have any unnecessary background programs interfering with the game. 

If the issue persists after those steps (perhaps test it with VR Training first, to avoid any more MIA operators), please let me know - I'll have some other steps we can try in that case.

almost 3 years ago - Ubi-Froggard - Direct link

Glad to hear that @ugotjebaited712, thanks for letting us know 🙂