Original Post — Direct link

Hello ubi support,

I have been encountering framerate drops in the game when the framerate is smooth when this does not happen. These stutters usually only lasts for a fraction of a second, and the game is otherwise fine. I have run multiple benchmarks and compared the graphs and have figured that this is caused by spikes in CPU render time.

Whenever I set the texture quality to anything above and including 'medium', the game starts to create these CPU render time spikes under certain situations (I highly suspect it has something to do with texture being loaded). I have did multiple benchmarks as comparison, and I have found out that the 'texture quality' option is the sole culprit of this, regardless of any other settings. Changing it to 'low' got rid of 100% of the stutters. (This means that as long as I do not turn the texture quality up, I can turn every other setting to 'Ultra' and the performance does not have any noticable difference).

The thing is, I am gaming on a laptop with a GTX 2070 and the game IS CORRECTLY RECOGNISING AND USING IT. For this, I think is pretty unusual that frame drops related to textures start to happen when I only use 2GB out of the 8GB of VRAM (as in 'medium'). Here are the other specs for reference:

Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz  2.59 GHz (with Intel UHD 630)
16.0 GB RAM

The CPU may be bottlenecking my system but I run other demanding games smoothly, and I have never before seen a CPU bottleneck situation related solely to texture quality, not at such low VRAM usage at least. With monitoring softwares, I can also confirm that my GPU and CPU usage during the whole time is relatively good (none of them reaching 100% anywhere, GPU hovers around 50-70, while CPU usage hovers around 20-30, they do not reach high values even when the stutters happen).

This may either be a problem with my setup or a problem with the game, please look into this and give me some help. Being able to run Ultra high quality on all the effects and only be bottlenecked by texture quality is frustrating.

over 2 years ago - Ubi-Mushy - Direct link

Hey @corgi1315, welcome to Discussions! I appreciate you reaching out with such a detailed description of the issue.

First of all, could you confirm that you've completed all the steps in our basic PC troubleshooting guide? This will help rule out some common issues so we can troubleshoot further.

I'd also like to gather some files to help investigate the issue. Please go ahead and create a support ticket and attach your MSInfo and DxDiag files. Then update this thread so I can take a closer look.

over 2 years ago - Ubi-Mushy - Direct link

@corgi1315 Thank you so much for the update! I've deleted the ticket number from your message to protect your security, as I'm able to pull that up directly from your account.

One thing I noticed - there was some inconsistency with your GPU driver updates that could be relevant. I recommend performing a clean install of those drivers to confirm there are no conflicts there. Things were inconsistent for both your integrated and dedicated GPUs, so please do that for both if you can.

@gamerkought Sorry to hear you're also experiencing this! Could you also perform a clean install of your GPU drivers, then submit a ticket with those files?

over 2 years ago - Ubi-Mushy - Direct link

@corgi1315 Thanks so much for the update! I see you also have a number of programs set to run on startup. Do you normally leave those programs running when the game is running? If so, does closing them out change anything?

over 2 years ago - Ubi-Mushy - Direct link

@corgi1315 Gotcha, thanks for confirming that. I see you mentioned the game is using the correct GPU - did you set it to run by default from the NVIDIA Control Panel? You can find instructions for that in this FAQ.

If that is the case, then I'd like to gather a few more things so I can report this up. Please see if you can create a DxDiag file while the game is running, then upload that to your case. If you can record a video of the stuttering, that would also be extremely useful.

over 2 years ago - Ubi-SpaceCats - Direct link

@corgi1315 Glad to hear you were able to open a ticket and attach your files. Our teams are experiencing a high volume of contacts at this time, but an agent will be with you as soon as they can to further assist.