So I'm reliably informed that the much-heralded free trial, already delayed "a few days" that turned out to be a week, was scheduled to drop 90 minutes ago. I have a couple of hours to download it on a ridiculous connection if I'm going to keep a promise, so... has anyone seen it?
@jalnor @TheRealSpamdalf I'm sorry to hear you're both having trouble installing the trial!
The "Store" tab will only show up if you've already purchased a game through the Store website. However, you should still see the "Games" tab and be able to claim the trial from the free section.
Could you try the following steps and see if you're able to access the trial? If the issue persists, please post a screenshot of what shows up for you in Ubisoft Connect.
Hey @bodybags1997 , thanks for this report that you couldn't find the trial version on the PSN store. Our teams have let us know that it should now be found as normal on the PSN store. Please let me know if you still have trouble finding the trial version - I'd like to pass that report on to our teams if that's the case. Thanks!
@TheRealSpamdalf , thanks very much for passing this screenshot across to us. Our teams have advised us that this is now fixed - can you check once again for the trial version in your Ubisoft Connect launcher? Let me know if it's not there. Thanks very much for your help, and let me know if you've any questions.
Hey @blackstonemercy , thanks for that insight! That website is indeed another way to find our free trials, so I appreciate you pointing that out. They should also be found in the Ubisoft Connect launcher itself, under the 'Games' tab.
Hey there @abdu266, thank you for taking the time to get in touch and I am sorry to hear that you cannot find your full copy of Rainbow Six Extraction. In the future, can you please consider creating your own thread if there isn't something active already regarding what you have mentioned? Updating older threads raises forum traffic and clutter unnecessarily and moves more active threads down the page.
That said could you please let me know what platform you are trying to play the game on? If you are on PC, it is important to note that in some cases, there can be small delays and it could take up to 48 hours for your game to appear in your game library. If after this time frame, you still do not have access to your game, let me know and I will gladly investigate it further. 
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