[2022] vkEnumeratePhysicalDeviceGroups Procedure Entry Point error on launch

Hey there @harvestsnow , thanks very much for getting in touch about this. I understand you are getting this error when trying to launch Extraction, which sounds most frustrating, especially on an exciting launch day. Sorry about that! I'll be happy to help you get it sorted.

As far as I can see, this is not an issue that has otherwise been reported, so I'd like to invite you to start by checking our troubleshooting guide. In particular from that guide, please make sure you've updated your graphics drivers and operating system, you've verified the game files, and you don't have any unnecessary background programs interfering with the game. 

If that still doesn't work, and you happen to be running on a laptop, please also see this support article, which describes how to make sure the game is correctly using your dedicated graphics card.

If the error persists after those two sets of steps, please let me know. In that case, please see this support article describing a couple of system files that can help us diagnose the issue, and let me know once you've got them prepared - I'll create a support ticket you can use to send them across to us.

Let me know if I can clarify any of these steps.

Thanks for getting back to us, @HarvestSnow. I was able to take a look at your diagnostic files and noticed that your GPU is below the minimum requirements to run the game. You're currently operating your system from an integrated graphics card, do you have a dedicated one you can use instead?

@VexedBird, would you mind also creating a ticket so we can take a look at your diagnostic files? You can also share your PC specs here with us on the forums if you'd rather. To keep your post neat and easily readable, you can use the spoiler function in the message box. Just click the eye icon next to the emoji one and you'll see where you can place your PC specs. If you have any questions, please let me know.

@psychomantis14 You've got the spoiler tag right, just need to replace "SPOILER TEXT" with the logs you'd like to post. Please feel free to create a case using the link above if you'd rather!

Thanks for sharing that information, @psychomantis14. After checking over your files, I noticed that your GPU drivers appear to be out of date. Try following the steps in this guide, then clean installing your drivers, and let me know if you're still experiencing the issue after that.

@harvestsnow You can request a refund by following the process in this guide here. If you have any further questions, please let me know!