Original Post — Direct link

Heya!

I've been having issues playing extraction recently on series x hardware. I downloaded the game through gamepass to play with friends and been having alot of fun...you know when it doesn't crash. It seems to happen at random times, but seems restricted to whenever I'm in a game. Sometimes it'll happen an hour or two into a game, or it might crash in 10 minutes. I haven't seen it crash in the menus yet interestingly enough. I'm unsure if this is my console itself that's acting up as I've been having the same issues with Halo Infinite recently. So I'm left wondering if it's the games that are the problem, or my console itself which would be a shame since I only recently got it. However these two games are the only ones I'm having problems with and the rest work fine. I'm having a lot of fun playing extraction but I'm almost afraid of getting into matchmaking to play since I don't want to get penalized or ruin the experience for others.

Thanks for the help!

almost 3 years ago - Ubi-Orion - Direct link

@acloose

Hey there.

Sorry to hear you've encountered this.

This will sound like a strange question but can you confirm what language you're playing the game with? We are aware of crashes that seem to be caused by playing the game in specific languages.

Thanks.

almost 3 years ago - Ubi_Plush - Direct link

@acloose Thank you for clarifying. And the console language settings are English as well?

Are you exiting out of the game completely or using Quick Resume features?

Just in case, I also recommend our general troubleshooting guide for the Series X. Let me know if you see any changes.

almost 3 years ago - Ubi-TheBerry - Direct link

Hey @acloose ,

As per the troubleshooting guide, did you also try loading the game with your console offline as well as ensure it's your home console?