I downloaded extraction while i had gamepass but my gamepass ran out and i had deleted it because i didn't know when i'd have it again but now i have gamepass again the game is gone and i can't find any way to redownload it without having to buy it. I've tried reconnecting the accounts and hoping that would work but no avail. Does anyone else have this issue and now how to solve it?
PS. I usually don't post on forums so i'm sorry if this isn't what i was suppose to do
@yodaiscool45 Hey! We have checked your account and can see the game there. Are you 100% signed in to the correct account? Does your username appear as YodaIsCool45 in the top right of Ubisoft Connect?
Hey @ng, thanks for reaching out and welcome to forums! 
To find out more about the issue you're dealing with, have a look at the following article.
Essentially, the reason you're receiving this error message, is because you're connecting to the wrong Ubisoft Connect account, than it was linked to when launched for the very first time. To have this resolved, you need to make sure you are logged in to the right one and error will no longer appear.
Should you still experience difficulties with this or if you're unable to locate which Ubisoft account is your game linked to, we will be more than happy to look into this for you, however in order to proceed, we will need you to reach out via one of the following channels, as it will involve discussing account related details:
Should you have any questions, let us know!
Hey @llrade! This is the right place to be, and welcome to the forums. In this case, if you are still unable to access Rainbow Six Extraction after resubscribing to Game Pass, we'd like to take a closer look into this with you one on one. To do so, please reach out to our support page, submit a ticket here, and include the Xbox Gamertag used with your Game Pass. You may also get in touch with our social media support page on Facebook or Twitter. If you have any questions, please don't hesitate to let us know here. Thanks! 
Hi @GNatt185, @TmartinG01 and @llRade. I apologize it is taking longer than expected to get a response back on your cases. We are seeing a high volume of contacts and are working hard to get through them as quickly as possible. We do ask that you do not continually update your cases as it removes them from the proper queue and can prolong your wait time. Thank you for being understanding while we look into this!
Hello everyone, thanks for messaging us about your missing or greyed-out Extraction game in Xbox Game Pass and Ubisoft Connect.
If you unsubscribe from the service, then resubscribe again to Game Pass, you will lose access to the game temporarily.
Please see the second issue in our pinned thread about this here, on how you can fix this >
https://discussions.ubisoft.com/topic/133267/r6-extraction-on-xbox-game-pass?lang=en-US
Hello @llrade, we do have a way of fixing this issue for some players, when they have contacted us with the correct details and we have been able to check their accounts thoroughly. These issues are usually passed onto our Extraction game team to look into after escalating your case.
I can not see a case with us about this issue on your account, if you would like to reach out for our help with this, please contact us on one of these links >
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Ubisoft Email/Live Chat - https://www.ubisoft.com/help/contact
Or if you prefer, I can open a case for you now, just let us know?
Hey there @tmarting01 , thanks for your post about this. My sincerest apologies for the delay in getting this resolved for you - I can see our teams are currently looking at your account to see how best to proceed, and we'll be back in touch by email as soon as we can.
Let me know if you've any other thoughts or questions in the meantime.
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