[2019] Game crashes at launch

Sorry to hear about this! Could you please post the log file if one exists?

Moving thread to Technical Support.

Hey there @MisterPhen0m! I'm sorry to hear about this, and I would be glad to take a look into it for you. Could you check to make sure the game is using your dedicated GPU to launch?

@misterphen0m @Snuffaluffa Thank you for clarifying. In this situation, I recommend a few additional steps:

• Make sure Ubisoft Connect and Rainbow Six Extraction are on the same drive. In this case, either the (C:) or (D:) drives.

• Install any needed C++ redistributables.

• Run Ubisoft Connect and Extraction with administrator privileges.

• As a test, I recommend a clean boot of the PC before running Extraction.

These steps can also all be found in our general PC troubleshooting guide. Let me know if you see any changes.

Hey @dry_b0nez , welcome to the forums, and thanks for reaching out. I'm sorry to hear you've found the game to crash a few seconds after startup - I'll be happy to help you get it sorted.

It's great to hear you've already tried verifying the game files! Please see our troubleshooting guide, where there are some further steps I'd recommend. In particular from that guide, please make sure you've updated your graphics drivers and operating system, and you don't have any unnecessary background programs interfering with the game. 

If the crash persists, let me know. In that case, can you tell me what happens when it crashes? Do you have to force-quit the program, or does it close itself? Is there an error message shown?

I'll keep an eye out for your response

Thanks also to @He_A-DI for your insights! If indeed that did fix the issue, that's definitely something we'd want to investigate, since full screen should work fine

@dry_b0nez Thank you for your reply and sorry to hear that this issue is still happening. Can you let us know what GPU you are using please?

If it is an NVIDIA GPU you can change the settings for the game in Geforce Experience. That way you can try setting borderless mode.

@misterphen0m Thank you for your reply and thank you for providing your case number as well as a list of what you have tried.

I believe it is best that we continue to support you on your case as we can look into this in more detail there.

Thank you.

@ungiven Hey! Sorry to hear that you have encountered this error message.

Could you try clearing your temporary files and seeing if the game works after.

If it does not please let us know.

Thank you.

@Snuffaluffa @TinkerNW @KiwiKuchen-exe Welcome to the forums. I am sorry to hear you are also having similar issues loading the game.

Since you have gone through the suggested troubleshooting, I recommend creating a support ticket at our Help site. From here, you can upload system diagnostic files so our team can take a closer look.

@dry_b0nez Thanks for trying that.

Could you create a support case and submit your system files? Then update this thread and we will be able to take a look at your setup.

@dry_b0nez

Thanks.

I can see one of my colleagues is handling this case with you. I hope we're able to resolve this issue for you as quickly as possible.

Thanks for sharing this here, too, @bruno_denbrune - I see you've updated a few threads with this! Fortunately, checking for background programs is one of the main troubleshooting steps we share, for exactly this sort of reason, so hopefully the other posters will have checked for conflicts.

@evilducky2

Hey there!

Thanks for sharing this with us as well. Hopefully this will help others experiencing similar issues to yourself.

Thanks!

Make sure Steam Cloud Saving is not enabled for Darktide, and then proceed to delete the AppData once more. It sounds like it’s reinstating the AppData thus causing the issue to resurface.