[2022] Vulkan to Direct X, black screen crash, low performance

Hey @shaggytoph - you're absolutely right, my bad! I'd misunderstood some of our technical info on my end.

Hi there @shoesgfx - I understand you're still facing crashes, and I'll be happy to help with that. Hey also to @Jaymons_ - I'm sorry to hear you've been facing performance issues on Vulkan.

If you've both already followed the steps in our troubleshooting guide, please then go on and read our system files guide. It describes how to generate a couple of system files that we can use to diagnose the issue. If you could let me know once that's done and you've got the two files prepared, I'll create a support ticket you can use to securely send them across to us.

Let me know if I can clarify these steps at all.

@shoesgfx I'm sorry to hear about your troubles with this. As Ubi-Thrupney said, please take a look at our guides on how to generate your MSINFO and DXDiag reports, and please reach out to our Support teams at one of the links below with this information.

Support Website
Twitter DMs
Facebook PMs


If you're contacting through Social Media, please make sure to also include the username and email address associated with your Ubisoft account. Our teams there will have to link your account before you're able to upload your files. Thank you!

Hey @shoesgfx ,

I'd just spotted your other post from the General Discussion forum, and I wanted to respond, so I've merged it in with our existing topic where we've already discussed this. I can see our teams have responded to your support ticket - thanks for sending those system files across. We've given some troubleshooting recommendations, and I'd like in particular to encourage you to do the Clean Boot step we've recommended on your support ticket. Your system files have logged crash information from a few different background processes (you can see these for yourself in the System Information program you used to generate your msinfo.txt, under Software Environement -> Windows Error Reporting), and it's likely these are the cause of the issues you've noted in Extraction. A Clean Boot will ensure these background programs can't conflict with Extraction, so we can rule those out as the issue.

Please get back to us either here or on your support ticket if you'd like further guidance in how to perform the troubleshooting we've recommended - we're keen to get this sorted out for you