[2022] Error Message

Hey @xlost3mb3rx

I'm sorry to hear you have been getting a connection error message and been unable to play. 

If it is still happening, please can you go through the connectivity troubleshooting found here.

If you still need assistance, we'll need to speak to you through a support ticket to look into this, so let us know and we'll create a ticket for you. 

If you would prefer to contact us via live chat or a social media private chat instead, you can do so on the links below: 

Live Chat (only when it's available) 

Twitter Direct Message

Facebook Private Message

If you do contact us through one of the above options, please let us know, otherwise we will create the support ticket for you if you still need assistance.  

Also, make sure to mention what you have already tried (so it doesn't get suggested again) and if you contact via social media private message, make sure to include your Ubisoft account username and email so we can link the chat to your account. 

@levilucione Hello there!

Thank you for posting here.

For Rainbow 6 Extraction, if a player is banned in any way by Ubisoft, this is done at an account level and the account would not be able to play online. If you're currently experiencing issues with VoIP, could you please try the following troubleshooting here?

Many thanks.