Original Post — Direct link

the music when someone was down never end.
Besides, I have record video, but how can I upload?

about 2 years ago - UbiSushiVamp - Direct link

Hello, @winnie441155! I am sorry to hear that you are having an issue with the audio in Rainbow Six Extraction. To upload the video here, please upload the clip to YouTube as an unlisted video and then you can provide me with the link here!

Also, please try this general troubleshooting guide along with verifying your game files to test if it makes any difference for you!

about 2 years ago - Ubi-Gizmo - Direct link

Hey there @winnie441155, thank you for getting back in touch and for taking the time to share that video, I appreciate it. I will gladly forward this information over to the development team to check if this is intentional or not. I just want to ask some further questions before I do this:

  1. What platform are you playing on?
  2. Are you able to reproduce this, and if so, how?
  3. Have you experienced this bug before and if so, how often?
  4. What happens if you restart the game, and does that fix it?
  5. You mentioned the music continues in the lobby. If you go into another match, does the music continue in-game?


about 2 years ago - ubi-smash - Direct link

@winnie441155 Thank you for the additional information. We have reported this over to our team to check over further. You mentioned playing on both Xbox and PC. Have you encountered the behavior on both platforms?


about 2 years ago - ubi-smash - Direct link

UPDATE: Hey @winnie441155, our team has tried reproducing this issue multiple attempts and has not been able to replicate it. They would like to gather some further information. Could you tell us if you have run into this behavior any further and if so are you experiencing this on a specific map or with a particular operator?