Original Post — Direct link

I updated a Xbox One on Tuesday and the game would no longer load. Uninstalled Extraction, did full reset on Xbox One, rebooted and reinstalled with the same result. Tried it on one of our other Xbox Ones (three sons, so three Xbox ones) and had the exact same thing happen. Beyond frustrating as Rainbow Six Siege works perfectly on both of these machines still. A hard reset, deleting and reinstalling does nothing except pull the same error code up before the launch screen even loads. Lots of space available on both machines as well.

almost 2 years ago - Ubi-Keo - Direct link

Hi @jegsclan I'm sorry to hear that you are experiencing issues launching the game after installing the latest update.

You mentioned that you are receiving an error code, could you please provide a screenshot of the error code.

almost 2 years ago - Ubi-Mark. - Direct link

Hello @jegsclan,

Thank you for the update and I'm sorry to hear that you are unable to start your game still.

Can you please confirm if you're able to boot to the main menu and then the error occurs, or does it happen in the dashboard?

For the image issue, can you upload it to any streaming service of your choice and provide us with your link here? It will help us to investigate it further for you.

Many thanks and if you have any additional questions, please let us know.

almost 2 years ago - Ubi-WheelyDuck - Direct link

Hey @jegsclan,

Thank you for kindly taking the time out to share this update to help us better understand what is happening.

As you described that this has only started since the update I would advise to complete our Xbox troubleshooting guide in full. This guide helps by configuring the device for the game.

Any trouble, just let us know.

almost 2 years ago - Ubi-Mark. - Direct link

Hello @jegsclan,

Thank you for the update!

I'm glad that the issue has been resolved for you 🙂

Happy gaming and if you have any additional questions, please let us know!