[2022] In-game purchase not received

@ponce_deleon Hello there!
 
Thanks for letting us know which steps have already been tried. We're sorry to hear about your experience trying to reach our support so far.
 
As this is an account related issue, we'd be unable to assist you over public forums. In order to troubleshoot this issue further, we've created a support case for you, which can be accessed here.

A member of the team will be in touch as soon as possible, and your support will continue via your case. If you have any further questions, please be in touch.

Thank you.

Hey there @HikariBoom,

Thanks for reaching out!

Have you allowed 24hrs from the point of purchase?

As there can be delays at times.

If so, I've already opened a case for you via our Support Site, if you could please sign in when you're available and update it with more details as to what's missing?

Thank you!

@LuckyLuxio404 Hey there, sorry to hear you're also affected by this! Please go ahead and submit a support ticket and attach a screenshot showing that these items are missing for you in-game.

Hey @J-A-C-K-A-L,

Sorry to see you're having issues too.

As below - please could you open a case via our Support Site so we can look into this with you?

Thank you!