[2020] Did 2 step verification, still can't play ranked.

Hey Samz707,

What Username do you see in-game on Rainbow Six: Siege?

I can see the Forum account you are using has it set-up and normally this issue is caused by not being logged into the correct account.

Please let me know if deactivating the 2FA and then enabling it again resolves this issue. It usually does when the issue isn't related to using the wrong account.

Originally Posted by Samz707
I did but ranked is still greyed out and the game still claims I've not done it.

It's more than likely you own more than one Ubisoft account and are logging into the incorrect one to play Rainbow Six Siege.

Can you ensure you're logging into the correct account?

Hey Samz707.

I think you must have more than one account because there is no record of Rainbow Six: Siege on this account you've contacted us on. 2 step verification is active on this account but this isn't the account you're playing Siege. If you're not sure about your account details for the account you're playing Siege on then we'll be happy to help you recover those if you can open up a support ticket from this account, though

Glad to see you managed to find the cause of the issue.

If you wish to recover access to your old account, please reach out to us via Facebook or Twitter.

Originally Posted by dojacat69
no bueno

Hi dojacat69!

Are you also facing this issue?

Thanks!

Hey dojacat69!

Looking at your last post, you seem to have 2 different accounts.
dojacat69, and notvegen.

In order to access ranked mode on your notvegen account, we'd advise logging into our account management site with that account and activate 2fa

Hey dojacat69
I've updated your support case
You can view the response via the email address linked to this account.
Alternatively, you can see the update by logging in to the support site

Hi AhBuNehh! I'm very sorry to hear that you're experiencing this problem as well. Have you tried opening a case at support.ubi.com so that our team can investigate this further with you? If so, what is your ticket number?