[2021] [Connectivity/Multiplayer]High Ping and Data Center

Original Post — Direct link

Olá,

Estava jogando e antigamente meu ping ficava 9ms, agora já tem uns 4 dias e meu ping só fica nos 120ms. Percebi que antes o servidor que ficava hospedado era o sp-leste-1 e dava ping 9ms, agora o servidor que fica hospedado mudou para Sul do Brasil e dá ping 120ms. Não sei o porque, mas antes de eu entrar na partida o servidor é sp-leste-1 (ping 9ms) e quando eu estou jogando em partida o servidor muda para Sul do Brasil (ping 120ms). Gostaria de saber o porque isso está ocorrendo.

Obrigado.

LogmeGamer

Translate to English:

Hello,

I was playing and until now my ping was 9ms, now it's about 4 days and my ping is only 120ms. I realized that before the hosted server was sp-leste-1 and gave ping 9ms, now the hosted server moved to southern Brazil and gives ping 120ms. I don't know why, but before I join the game the server is sp-east-1 (ping 9ms) and when I'm playing in a game the server changes to South Brazil (ping 120ms). I would like to know why this is happening.

Thanks.

LogmeGamer

almost 3 years ago - Ubi-Milky - Direct link

Hello LogmeGamer, thanks for posting and welcome to the forums.

Your routers IP address may not always be accurate to your exact location and often changes slightly, sometimes because of this you may be connected to a different regional datacentre to the one you usually play on.

This can also happen if you use any VPN software.

If you would like to reconnect to your original data centre on PC, please follow our guide here on how you can set this up manually - https://ubi.li/5aG7a

almost 3 years ago - Ubi-WheelyDuck - Direct link

Originally Posted by LogmeGamer
Sim. Eu faço isso e o meu sempre esteve configurado para o padrão e sempre dava ping bom. Mas agora ele subiu sozinho para 120ms, e o que percebi foi que na tela principal do jogo o Data Center está como sp-leste-1 (9 ms), mas quando inicio o jogo e entro na partida ele muda para Sul do Brasil, aumentando meu ping para 120ms, quando era para ele continuar no sp-leste-1. Nunca aconteceu isso antes, agora ele sempre redireciona para o Sul do Brasil ao entrar na partida.
Se eu usar o método acima, manualmente, o Data Center que terei que usar mais próximo de mim dentre as opções é o Sul do Brasil, que dá 120ms. Então esse método não vai adiantar muito. Vai continuar a mesma coisa.
Tem uma outra solução?

Translate to English:

Yes. I do this and mine was always set to default and always gave good ping. But now it went up by itself to 120ms, and what I noticed was that on the main screen of the game the Data Center is like sp-east-1 (9 ms), but when I start the game and enter the game it changes to Southern Brazil, increasing my ping to 120ms, when it was supposed to continue in sp-east-1. This has never happened before, now he always redirects to the South of Brazil when entering the match.
If I use the method above, manually, the Data Center that I will have to use closest to me among the options is the South of Brazil, which gives 120ms. So this method is not going to do much good. Will continue the same thing.
Do you have another solution?

Hey there,

Thank you for your update and detailed explanation.

Can I check whether you use a vpn at all?

I would also advise to complete our connection troubleshooting guide to configure your network for the game.

Any trouble just let us know.

almost 3 years ago - UbiSushiVamp - Direct link

Thank you for that information! If you are using a VPN that would be a setting that you are choosing to use on your PC. Would you be willing to provide me with a screenshot of the ports that you forwarded as a part of the troubleshooting to help look into this for you? Thanks!

almost 3 years ago - Ubi-Karl - Direct link

Hey Pad.Trick, thanks for getting in touch and sorry to hear about the issue you've been dealing with.

First and foremost, can I just double-check what is the data center (server) that you're connecting to? Could it be possibly a similar case to OP, where you're being connected elsewhere? If it is the case, please note that you can manually change which server you're connecting to, by following steps outlined here.

Additionally, taking into consideration that you do have a stable connection, there can be some limitations preventing you from establishing the best possible connection to Rainbow 6 Siege servers, therefore did you have connectivity troubleshooting a go?

Let us know and we will take it from there.

almost 3 years ago - Ubi-Karl - Direct link

Originally Posted by LogmeGamer
Consegui chegar e eu uso VPN. E sobre as portas, não tem qualquer restrição.

Translated to English:

I managed to get there and I use VPN. And about the ports, there are no restrictions.

Hey LogmeGamer, thanks for the update there!

I am not entirely sure what you mean by saying you managed to get there however if you are using VPN, this will be one of the reasons you are being connected elsewhere and accordingly, your connection speed may suffer as well, therefore you may want to try disabling VPN and then see if you continue to have ping related issues.

almost 3 years ago - Ubi-Orion - Direct link

Originally Posted by LogmeGamer
No caso, eu me conecto a internet usando o cabo Ethernet.
E uma outra coisa. Hoje eu joguei com 9 ms no Sul do Brasil. Mas agora fui jogar de novo e do nada voltou para 120 ms no Sul do Brasil. Pode ser com minha internet?

Translated to English:

In this case, I connect to the internet using Ethernet cable.
And one other thing. Today I played with 9 ms in southern Brazil. But now I went to play again and out of nowhere it came back to 120 ms in the South of Brazil. Could it be with my internet?

It's possible. I think the best thing to do under the circumstances as connectivity troubleshooting can get quite complicated we discuss this with you in Portuguese with one of our Portuguese speaking agents. if you open a support case from here we do have Portuguese support who will assist you further via live chat during our opening hours.

Thanks!

over 2 years ago - Ubi-TheBerry - Direct link

Originally Posted by LogmeGamer
Chat is currently unavailable. Do you know what time is available?

Hey LogmeGamer,

Sorry for the delay in getting back to you!

If you're still unable to reach out via Live Chat, you can also reach us on Facebook and Twitter.

Let us know if there's any more assistance you need!

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