[2020] [Connectivity/Multiplayer]Uplay Connection Lost

It seems you may be having some connection issues to the Uplay servers. Please try the steps below to see if your connectivity issues resolve.

1. Internet Connection Sharing (ICS) and Virtual Private Networking (VPN) applications can also be conflicting with the game, and you will want to disable these applications to try to resolve the issue.

2. Port Forwarding
If it is not possible to shut-down your firewall you will need to configure your router and/or firewall to forward the following network ports:

Uplay
TCP: 80, 443, 13000, 13005, 13200, 14000, 14001, 14008

R6: Siege
UDP: 10000-10099, 3074, 3658
TCP: 80, 443

(Directions for configuring network ports are specific to the software and hardware being used, and can be found by visiting the manufacturer's website. Websites such as http://www.portforward.com offer tutorials on how to open ports on your router.)


If these steps do not assist with the issues you are experiencing, please contact our Ubisoft Support for further assistance. Thank you! http://support.ubi.com

Originally Posted by Tavyk
So, did you find a fix? I'm having the same issue and opened a ticket with Ubi's Support but they haven't been able to help me.

Hey! Did you end up forwarding your ports?

Hey Xarcheon! There is a current ongoing Uplay PC issue. After investigation of the launcher logs provided, we believe we have found out the potential cause of the problem and would like to advise following the steps below in order to have this rectified:

1. Reset your Networking settings
a) Click on the Windows symbol on the bottom left of the screen.
b) Click on the Gear to access the Settings.
c) Click on "Network & Internet".
d) Click on "Network Reset".

2. Reset Winsock
1) Open CMD as admin.
2) Type netsh int ip reset ipreset.txt and press Enter.
3) Type netsh winsock reset and press Enter.
4) Type netsh int ip reset and press Enter.
5) Restart your computer.

Let me know if this helps you!

Hey,

Have you tried all of the following steps: https://support.ubi.com/en-GB/faqs/0...with-Uplay-PC/

Glad to see this workaround has been helping people.

Originally Posted by CODENAME_FROG
It worked thanks so much, I've been trying to fix it for days.

Ah, perfect!

The more successful workarounds we have in this thread, the better.

Originally Posted by Brinx.
This helped very well. I didnt even realize that proxy settings were an issue. Thanks

Great! This has been a very successful thread!

I'm so glad to see that most of you were able to get this issue resolved!

GamingMatteoYT, my apologies that you're still experiencing this at this time! Please try running through the steps in this guide. Our team at support.ubi.com would be glad to assist you further if they do not help!

Hey Xx-MASTER-xX1,

Thanks for confirming that you fixed the issue by removing that software.

Hey PLEASE-HELP,

Sorry to hear you are still having issues.

What steps have you attempted so far?

Hey guys!

Rogue.272 and SN.Missile - thanks for sharing steps that have helped you!

THEWEB2006 - just to double-check, did you have a chance to give these steps a go yet?

Thank you for taking the time to assist other players, andrewmacmi2020! I'm very glad to hear that your problem has been resolved, Fearzxs!

Originally Posted by DoomzDreamer
same for me but i just clicked apply without changing anything and it fixed the problem.

That is great!

Any experience players are able to share here on the forums, helps others

Originally Posted by ShapeWantAim
I dont have any Internet problems. I tried around 20 methods to fix it but nothing works. Got anyone a solution for me.

Hey there,

Sorry to hear you're having issues.

Can you please make sure you've completed all the steps in our dedicated guide for this issue.

If you still cannot connect after completing these steps, please contact us directly via our Support Site or you can also reach us on Facebook and Twitter with an image of your Port Forwarding settings and we can take a closer look

Thank you!