[2022] Activated a booster after patch then 48 hours ban!

Hiya @Pharohe,

Thank you for taking the time to provide feedback regarding the temporary sanctions in R6 and the use of boosters just before receiving such a sanction.
I'm sorry to hear that you have experienced such a situation.

I gladly forwarded everything to our dedicated team.

Let us know if you have anymore questions.

Hey there @Pharohe , thanks for coming back to us about this.

When we forward feedback internally, this isn't something that we're able to report back on. However, your thoughts about this will be kept in mind for future developments.

Please let me know if you've any further thoughts or questions (in particular if you'd like assistance in preventing disconnections in the future, as I'd certainly be happy to share some troubleshooting for this with you).

@Pharohe Hey Martin thanks for reaching back out. We do have an official server status website you can check for any reported outages in the service. If the server status shows all green (meaning there are no known issues with getting connected) you can also try out completing the guide for Rainbow Six Siege to have the best possible connection to the service. We are also here to help out with any lingering issues.

Hey @Pharohe

If we can see that disconnections were happening due to confirmed server degradation, we may be able to replace the boosters for you. Please reach out through a support ticket or live chat so we can look into your account and check when they were activated and if there was degradation at that time.

If you would prefer to contact us on a private chat on Twitter or Facebook instead, you can do so too, but please make sure to provide your Ubisoft account username and email if messaging on Twitter or Facebook. 

Hey @Pharohe, welcome back.

Sorry to hear that.

My colleague mentioned that we could credit these boosters only if they were activated and that a degradation was recorded.

In your case, because we don't know what caused the disconnection, we won't be able to help you further.

We took notes of the suggestion, and are glad that you share your thoughts with us.

Sorry for the inconvenience.

Hello @Pharohe I apologize that you were unable to make use of your booster after receiving 2x 48 hour bans from the game. We have investigated this issue by checking your account and the server details for at the time of your ban I am afraid we are unable to help you restore this boosters at this time after all details were checked. I apologize that you are disappointment by this result but we will be unable to keep discussing this issue further.