Original Post — Direct link

I completed article 5 and i didnt get the Bartlett University skin for IQ's AUG A2 its been 2 days i have checked the loadout too still its missing.

almost 3 years ago - ubi-smash - Direct link

Hello @ranahiren007, thanks for reporting this to us here! To help share this with the team, if you are still missing the rewards for completing the Situations, could you please share a screenshot of the requirements met?

almost 3 years ago - Ubi_Plush - Direct link

@ranahiren007 Apologies for the delayed response. This issue is being looked into at the moment. I've included the image and your account information in my report to the game team. Stay tuned for updates in this thread and on the News and Announcements thread.

I also recommend you verify game files in Ubisoft Connect to see if this resolves the issue for you.

almost 3 years ago - Ubi-TheBerry - Direct link

Hey @ranahiren007 ,

Thanks for giving that a try, sorry to hear it hasn't helped in this instance.

The investigation into this issue is still ongoing, so please keep an eye on these forums for updates when they're available.

Sorry for the inconvenience caused!

over 2 years ago - Ubi-SpaceCats - Direct link

@ranahiren007 Hey there! At this time, I have any updates to share. I apologize for the frustration this has caused. When there's an update to this issue, it will be posted here on our News & Announcements page, as well as the game's Twitter.

over 2 years ago - Ubi-Karl - Direct link

Hey @qaviq, thanks for getting through to us, welcome to forums and sorry to hear you are having this issue as well.

I've had a closer look and can see that we have received a number of contacts for this, resulting in details being forwarded to our development team for further review, and it has been under on-going investigation since, however I am afraid we do not have any additional details on this just yet.

I can confirm that I have forwarded your details to our team.

We will try to keep you all in the loop once there's any update, so keep an eye on our forums.

Until then, apologies about any inconvenience in the meantime and if you have any further queries, let us know!

over 2 years ago - Ubi-SpaceCats - Direct link

@dappish Thank you for the update!

about 2 years ago - Ubi-MrM - Direct link

@Ranahiren007 Understood !

The investigation from the Team is ongoing, and we thank you for your patience and understanding in the meantime.

If you have questions, or for any other Issue, don't hesitate to each out to us !