Original Post — Direct link

i didnt get any content from those packs. I bought from ubisoft connect store.
No r6 credits, no skins (uniform, gun skin, charm)

FIX asap

about 1 year ago - Ubi-Auron - Direct link

Hi @Sib3riX and thanks for reaching out!

I'm sorry to hear that you've encountered this and didn't receive a reply in your case. I have found it and asked for some additional information there. Once it is provided, we will look into this further, thanks!

Hey @vIrritation ! I can see that you already have a PSN account linked to your Ubisoft account. You can see all your linked accounts in the Account Information section of your profile. If you need help with linking another account, please contact us via email, Twitter or Facebook, so that we can help further, thanks!

Support site: https://support.ubi.com/en-gb/Cases/new
Facebook: https://www.facebook.com/UbisoftSupport
Twitter: https://twitter.com/UbisoftSupport

about 1 year ago - Ubi-Havoc - Direct link

@Sib3riX Awesome thanks for your patience with updating your case and please let us know if we could provide any additional assistance.

about 1 year ago - Ubi-Milky - Direct link

Hello @Sib3riX some cases may take a while longer to resolve when escalation is needed, or if we have high contact volumes after a game update, or during the holidays, as your case is placed into a queue. 

Please be assured your case is being looked into, we hope to resolve this issue for you as soon as we are able and all details have been double-checked.

about 1 year ago - Ubi-Havoc - Direct link

Heya @Sib3riX sorry for the delay. I do see your case is still open and you can rest assured it will be addressed as soon as possible.

about 1 year ago - Ubi-Cintre - Direct link

Hey @ChinaBat and @Sib3riX, thanks for your answers.

I'm sorry to hear you have been waiting for a resolution. Our teams are doing their best to come back to you as soon as possible despite the high volume of contact we receive.

I made sure to check that both your cases were still on track with our teams, and you should receive an answer shortly.

We apologize for the inconvenience.

about 1 year ago - Ubi-Perseids - Direct link

@Sib3riX Hey! Glad to hear it, thanks for the update. Please don't hesitate to reach out if you have any other technical issues. 🙂

about 1 year ago - Ubi-Deta - Direct link

Hey @Pablothegecko! If you let the folks on the ticket now that the issue persists after the wait time, they'll be able to assist you further.

We usually ask to wait a certain amount of time after purchase to verify where the root cause of the issue may be. Apologies for any misunderstanding caused.

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