[2020] [Ubisoft Store]Can't buy R6 Credits.

Hi there,

Can you please try the following:

https://support.ubi.com/en-GB/faqs/0...with-Uplay-PC/

https://support.ubi.com/en-GB/faqs/0...inbow-6-Siege/

- Hopefully this can help

Guys, if you have already completed an uninstall and reinstall of Uplay PC and Siege, can you please run both as admin?

Hopefully this will resolve the issue.

- Cheers

Originally Posted by OMGBigData
Performed another deletion and reinstall of UPlay and R6S. Issue appears to be resolved with purchase complete. Not sure what Ubi did or what not, but verified startup programs.

Thank you.

Glad to see that the issue was resolved for yourself.

Hey guys,

If you have tried all of the connectivity troubleshooting.

Can you all please flush your DNS:

https://support.ubi.com/en-gb/Faqs/0...w-to-flush-DNS

Also, if you are able, can you please change your DNS to Google DNS.

- Hopefully this can resolve the issue for yourself.

Hey KItkat2612! If you are still having this issue, please make sure you have any other overlay software disabled. Additionally, please try these PC steps.

@RNWgorkem Did you try the PC steps I also suggested? Some players found that reinstalling Siege seemed to resolve the issue as well. Do you have Uplay, Steam and Siege installed on the same HDD?

YOUNGPAPPY2322, are you still running into issues purchasing credits in Siege at this time? If so, please create a ticket at support.ubi.com for the team to further investigate.

ItsJameszy12, my apologies for the frustration that this has caused you. If you're unable to purchase credits on your Xbox, I'd suggest reaching out to Microsoft Support. Ubisoft does not have access to their backend tools and services, so I'm not able to investigate why you are not able to purchase in-game content.

I deeply apologize for the inconvenience you all have experienced. I'm also extremely sorry for the frustration that this whole ordeal has caused. Have any of you tried contacting our team at support.ubi.com? If so, can you please let me know your case number(s) for this instance? I'd be glad to ensure it's placed with the correct team for efficient support. Thank you!

Hey RadovanGiant,

Sorry to hear that, on PS4 you do need to buy the content from the same regional storefront as the game, otherwise it will not work.

I hope that helps clear things up for you.

Hi H2omonster!
Sorry to see that you're experiencing this.
What platform is this happening on?

Originally Posted by Ang3l_BB
when i try to buy the $20 pack of R6 credits (im paying from my steam wallet, where i got the game from) it doesnt give the credits. (im also trying to make the purchase from the game itself since i cant buy the credits from the steam store) all it does is take me back to the currency pack store page not even giving the credits (obviously)

Hi Ang3l_BB,

Sorry to hear about your issue purchasing R6 credits.

When you are not given the credits, did it take a payment from you?

Do you receive any error messages?

Thanks!

Originally Posted by Ang3l_BB
i checked my email and have been receiving multiple emails saying that my purchase might have been a possible fraudulent purchase and has been blocked because of that. it suggested that i check my 2-step auth to try and fix it that way but that didnt help either

Thanks for the update and information. In this case, so we can talk to you about the account, please contact us on Facebook or Twitter though. Alternatively, you can also create a support ticket.

Thanks!

Originally Posted by FaCe_Jarvis
I've been trying to buy R6 credits for nearly 3 weeks now but am unable to. I can buy everything else in the game, for ex. The year passes some, some bundles and etc. But I can't buy any R6 credits. It just says try again later. PLEASE help I would highly appreciate it.

Hey FaCe_Jarvis,

Sorry to hear that you are having this issue.

Is your payment still being taken?

Hey there guys,

For those of you still having issues, please try purchasing credits via the Web version of your respective stores;
PS4; https://store.playstation.com/
Xbox; https://www.xbox.com/microsoft-store

Authoriix.NS, please ensure you have the Ubisoft Connect overlay enabled when attempting to purchase credits.

Let us know how you get on!

Hey guys,

chillion290, your birth month may be the issue

M00NC4T, please check your Overlay settings as noted above.

As well as try disabling and re-enabling the overlay.

You're also both welcome to directly via our Support Site or you can also reach us on Facebook and Twitter