[2021] [Website]Twitch Drops error - "An error occurred while enabling rewards..."

Originally Posted by israelmaia
keeps giving error

Originally Posted by Balaam3393
Sigo teniendo el error desde ayer, ayuden porfavor

Thank you both, I will forward your accounts to the team

Originally Posted by Teamz-.-
Hello this issue is still happening to my account.

Thank you for getting back to me, and I'm sorry to hear you're affected by this.

I will notify the team that you are still experiencing difficulties.

Hello everyone, welcome to this thread.

We are aware that some players are having difficulty enabling Twitch Drops, and are receiving the error message in this thread's title.

Our team is currently investigating why this affects some players. In the meantime, we would like to suggest the following steps which will hopefully help you -

- Browser troubleshooting: https://support.ubisoft.com/Article/000062631
- Un-link then re-link your Twitch account: https://support.ubisoft.com/Article/000065271/
- If you have another Ubisoft account that you used to use with Twitch Drops, try enabling Twitch Drops with that account

If the issue persists - please comment below so we can forward your account to our dev team. This will help with their investigation.

Thank you!

Note: I appreciate this is a very frustrating issue and we want to find a solution for you. Please refrain from spamming or flaming in this thread, to help us gather reports effectively.

Hello everyone, welcome to this thread.

We are aware that some players are having difficulty enabling Twitch Drops, and are receiving the error message in this thread's title.

Our team is currently investigating why this affects some players. In the meantime, we would like to suggest the following steps which will hopefully help you -

- Browser troubleshooting: https://support.ubisoft.com/Article/000062631
- Un-link then re-link your Twitch account: https://support.ubisoft.com/Article/000065271/
- If you have another Ubisoft account that you used to use with Twitch Drops, try enabling Twitch Drops with that account

If the issue persists - please comment below so we can forward your account to our dev team. This will help with their investigation.

Thank you!

Note: I appreciate this is a very frustrating issue and we want to find a solution for you. Please refrain from spamming or flaming in this thread, to help us gather reports effectively.

Originally Posted by llilillilliiii
Hello still getting the error =/ pls fix

Originally Posted by geostigma_
I'm also experiencing this

Originally Posted by Sup3rmensch
Browser suggestions doesn't work for me.
• Tried Chrome incognito mode
• Tried freshly installed Opera
• Tried Safari incognito on my phone
===
Re-linking doesn't work too, i've tried many times.

Message to the dev team
Nickname: Sup3rmensch
Platform: PC

Originally Posted by Balaam3393
Sigo teniendo el mismo error y ya intente todo, soy de xbox

Thank you! I will forward you all to the team

Hello everyone!

Thank you all for adding to this thread. The fact we have reached 3 pages already tells me this is affecting many players.

We'll do our best to check back on this thread daily, so we can forward everything back to the R6S team.

Originally Posted by Sup3rmensch
Hey Raziel. Any updates regarding this issue? Today is just the last day of possibility to earn "Green Team" charm :/

I'm sorry we don't have any further information just yet. However, this forum thread gives us visibility on who is affected and we'll check what can be done for those who missed out.

Originally Posted by ypcypc
I cannot unlink my twitch account, when I click "I have read ..." and then click "unlink", the button begins to circle and circle again. When I refresh the page and it shows that my ubi account is still linked to my twtich account (but I have unlinked my twitch account via twitch, this error only happens here).
By the way, I want to unlink my twitch account simply because I cannot eable my twitch drops, can you please have a check on my account please ?

Hello this sounds like a browser issue. Let's try the steps in the following support article: https://support.ubisoft.com/Article/000062631

If you are still unable to unlink the account, please contact our support team directly so we can review it for you -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/


Thank you everyone!

Hey guys,

Thank you for your update.

I have now forwarded your details for further investigation

Hey guys,

Thank you for your update!

I have now forwarded your details to the team for further investigation

Hello everyone, thank you for letting us know you have been effected by this, I have added the following names to our report -

n0tk3
StaynOnTwitch
iViLace
Warbrain6-6-6
AmooAraash
Jeronzo__06TTV
h.nakata7
GUIZ3IRA
Fufu.Omar
Stendhal.
DominatinDimwit
sLeepy--.
xiaomantou.

Please make sure you have tried the necessary troubleshooting described on the first page & re-linked your Twitch account, as some players on this list I noticed had not relinked their Twitch accounts yet.

Thanks for letting us know you are still affected by this issue, if anything changes and you receive your drops and can successfully link your account please let us know and we will do our best to keep you informed if we have any news on this.

For the time being I have added the following player names to our report we are sending over to the team -

NearVengance
B1rd0ftheHermes
kevykev2101
llLIGERll
No1sy-
PhilVortex

Thank you.

Thanks for all your reports so far folks. Everyone up to this point I have passed your details on to the development team.

Please stay tuned to this thread for updates as we get them and please keep the reports coming in. Thanks!

Hey there folks.

I have forwarded your details on to the development team for everyone who has posted up to this point. Please do keep those reports coming in and if we get any updates on this issue we'll be sure to let you know on the thread. Thanks!

Hello everyone,

Thank you for your reports! I have added you all to the investigation.

Hello everyone!

I've added the rest of you to the investigation

Thank you for letting us know what worked for you Sup3rmensch, I'll make our team aware!

Originally Posted by Illilllilliiili
Hello what will happen to the people that couldn't receive the drops are they still gonna receive em or what?

It's almost a week ago and we still didn't hear anything about it.

Hey. We don't yet know the answer to this; usually it's best for our team to first resolve the issue before we can properly determine how many players are affected and what we can do.

All the best!

Hey guys,

I've forwarded your details onto the team, thank you!

RankedCopper5, as we've noted so far, we do not have any further information regarding the investigation or compensation.

We will continue to post any updates or news, when we receive it.

Thank you for your understanding.

Originally Posted by SunshinyCube93
Normally I wouldn’t complain about getting ddosed in ranked because I know Ubisoft doesn’t give a **** but yesterday on my plat game we beat ddossers and it said match win then it said u have been banned for abandoning a match and you took 120 MMR. I’m not mad at you for the ddosing because I know you can’t do anything about it but taking my plat away for getting ddosed In the victory screen.

Sorry for complaining here I do t know who to contact.

Hello SunshinyCube93,

Please take care when posting to the Forums to post to relevant threads, as this is discussing Twitch Drop issues, for anything else, please create your own separate thread if another isn't available.

I'm sorry you've encountered DDOSing players in-game. While we cannot adjust your MMR or Rank, we do take these incidents seriously and ask that you contact us directly via our Support Site or you can also reach us on Facebook and Twitter with any clips or details of these players.

We can then pass this on for investigation, thank you


Thank you to you all for confirming you're unable to activate drops, I've passed your details on for the investigation.

Hello guys,

Thank you for continuing to update this thread!

I've passed your details onto the team for the investigation.

We'll keep the thread updated with any news as and when we receive it.

Thank you for your continued patience

Originally Posted by TastyGrim
Are we gonna get any of these drops if it doesn't work?

Hello TastyGrim,

As this issue is still under investigation, we don't have any further details to share at this time, including a confirmation of any compensation.

We'll continue to update the thread and forums with any information as and when we receive it.

Thank you for your patience

Hi everyone, thank you for continuing to post your usernames on this thread.

At the moment we have no updates to share as our game teams are still investigating a fix for this issue - https://support.ubisoft.com/en-GB/News/000095459/

We are unable to say if players will be compensated for any Twitch streams they have watched where they were unable to claim these drops because of being unable to link Ubisoft and Twitch accounts up, but we have took note of your feedback on this and have passed this on for you.

When we have better news we will let you know in this thread and we will more than likely publish a news banner at the top of this page - https://support.ubisoft.com/en-GB/

Hi everyone, thank you for continuing to post your usernames on this console Siege thread.

At the moment we have no updates to share as our game teams are still investigating a fix for this issue - https://support.ubisoft.com/en-GB/News/000095459/

We are unable to say if players will be compensated for any Twitch streams they have watched where they were unable to claim these drops because of being unable to link Ubisoft and Twitch accounts up, but we have took note of your feedback on this and have passed this on for you.

When we have better news we will let you know in this thread and we will more than likely publish a news banner at the top of this page - https://support.ubisoft.com/en-GB/

Thank you all for getting back to us, we'll continue investigating!

Originally Posted by Amphereon
still got the error

Hey. I reviewed your account and there is no Twitch account currently linked; were you able to follow all 4 steps above?

Hello everyone!

Our team is still investigating why this is affecting some players. It seems to be due to the result of a specific flow, and we're trying to pin points exactly what that flow is.

We were able to determine that this could cause the issue -

1. You start with Ubisoft account A linked to Twitch account A
2. The password for Twitch account A is reset
3. The 2 accounts are un-linked as you wish to use a different Twitch account
4. Ubisoft account A is then linked to Twitch account B

Here are the steps to resolve this -

1. Un-link the 2 accounts from the Ubisoft Account Management website.
2. Re-link Ubisoft account A with Twitch account A (to renew the token and stop the error from occurring)
3. Un-link Ubisoft account A and Twitch account A again
4. Re-link Ubisoft account A and Twitch account B

I hope this helps! Please let me know if this relates to your situation or if it doesn't and we will relay that back to the R6S team.

All the best!

Hello everyone!

Our team is still investigating why this is affecting some players. It seems to be due to the result of a specific flow, and we're trying to pin points exactly what that flow is.

We were able to determine that this could cause the issue -

1. You start with Ubisoft account A linked to Twitch account A
2. The password for Twitch account A is reset
3. The 2 accounts are un-linked as you wish to use a different Twitch account
4. Ubisoft account A is then linked to Twitch account B

Here are the steps to resolve this -

1. Un-link the 2 accounts from the Ubisoft Account Management website.
2. Re-link Ubisoft account A with Twitch account A (to renew the token and stop the error from occurring)
3. Un-link Ubisoft account A and Twitch account A again
4. Re-link Ubisoft account A and Twitch account B

I hope this helps! Please let me know if this relates to your situation or if it doesn't and we will relay that back to the R6S team.

All the best!

Hey guys,

Thank you for keeping us updated, I'm sorry to hear the above suggested steps haven't yet resolved this

For those still reporting this issue, please ensure you've given the following steps a try as we are testing this as a resolution;

Here are the steps to resolve this -

1. Un-link the 2 accounts from the Ubisoft Account Management website.
2. Re-link Ubisoft account A with Twitch account A (to renew the token and stop the error from occurring)
3. Un-link Ubisoft account A and Twitch account A again
4. Re-link Ubisoft account A and Twitch account B

In the meantime, I've updated the team on this and we'll continue to update the thread as and when we receive further news

Thank you for your patience and sorry for any inconvenience!

Hello AmooAraash, thanks for posting and I am happy to see the solution posted above worked for you, enabling you to re-register for the Siege Twitch drops.

When the Six Invitational that was postponed begins in May, the Esports pack drops that players may have missed during the streams will become available to players again, through future Twitch streams during the Six Invitational.

Hey IIllIlIllIllIl, thanks for posting.

I can see you have a Twitch account linked to your Ubisoft account at this very moment, but I am unable to go into details in the forum about that.

Have you used more than one Ubisoft Account in the past or more than one Twitch username?

If that is the case and you have had more than one account in the past, have you been able to try this fix -

1. Un-link the 2 accounts from the Ubisoft Account Management website -
https://account.ubisoft.com/en-US/account-information
2. Re-link Ubisoft account A with Twitch account A (to renew the token and stop the error from occurring)
3. Un-link Ubisoft account A and Twitch account A again
4. Re-link Ubisoft account A and Twitch account B

The reason I ask is that this is seems to be a problem that affects players who have had previous Twitch accounts and Ubisoft Accounts linked to one another.

If you have already tried the above fix to no avail, I would suggest contacting us here -
https://support.ubisoft.com/en-gb/Cases/New

With the name of any Twitch account you have used previously and and Ubisoft associated email address you have used in the past too so we can look these up and investigate this further.

Hi Mrogueagent, thanks for getting in touch. I have checked your account and can see what the problem is as you may have more than one Twitch account.

If the above steps did not work, you may need our help to unlink your Twitch form your Ubisoft account. Please get in touch with us about this request here for further help and provide us with your Twitch usernames - https://support.ubisoft.com/en-gb/Cases/New

Originally Posted by Mrogueagent
i only have 1 twitch account linked to my ubi account

Thanks for clarifying that for us. If you open a support case with us we'll investigate further with you. If you're unable to open a case or reach us via live chat you can also reach us via ur social media accounts on Facebook and Twitter and they will be able to create a support case for you. Thanks!

Hello JulioNT, thank you for posting in this thread.

Have you been able to give the following troubleshooting posted above a go?

I can see you have now been able to link your Twitch account to your Ubisoft account.

There seems to be fewer reports of this issue occurring now and believe this has been fixed for most players.

Originally Posted by TastyGrim
It hasn't been fixed lol people just gave up even asking you guys for help since even after like 2 months this issue is still not resolved, thanks for the effort I guess tho

Hey TastyGrim!

Thanks for getting in touch with us.

I can confirm that the investigation regarding the issue is on-going and our team is actively working on the matter however in the meantime, there are steps that you can try to take to see if it helps to resolve it as there may be a range of causes out of which some can be resolved without our interference.

Nevertheless, I can assure you that the matter is in process and as soon as we will have any further updates, information will be posted here, in our official forums, so keep an eye and thank you for bearing with us in the meantime.