[2022] Cant log in to R6FIX

@madamepeng Sorry to hear this! Make sure you have your Ubisoft account filled out appropriately (birthdate, name, etc), and try again.

Hey @MadamePeng, thanks for your response and sorry that issue persists.

Could you try the following:

1. Delete your cache/cookies and then try using the same browser
2. If issue persist, try using incognito mode
3. Try using a different device (such as mobile phone) and possibly different connection (mobile data)

Keep us updated if you have any further queries, let us know!

Thanks for the reply @madamepeng, I've looked into this issue and it doesn't seem there has been any degradation on our website that would have caused this.

Are you able to show us the error message by popping a screenshot of this into this thread, so we can look into this further for you, as troubleshooting and different browsers are not working for you currently?

@madamepeng Thanks for the image - please reach out to us privately via our Support Website, Twitter DMs, or Facebook PMs with the username and email address associated with your account, as well as a brief description of your issue, and our Support team will look into this further.

Hey there @Inf1_Nity

If you have not already done so, please try the troubleshooting that was suggested earlier by Ubi-Karl. If you are still not able to access the website at that point, please update your open support case to let us know.

@SpanishInq-NU Thank you for the information and I am sorry to hear that you are still experiencing this issue. Does this persist when you attempt the following troubleshooting?

Hi @L-W_Don apologies for the late response.

I'm also sorry to hear that you have been unable to login to the R6Fix website and that you have not received a response to your support case. Due to the high volume of contacts it is taking longer than usual to reply to support cases, however our Customer Support team will reply as soon as it is possible.

I understand that the browser troubleshooting has not worked. Can you also update your support case to confirm if you have tried logging in with a different device such as a mobile or tablet.