Original Post

Direct link
I have no clue why but after chimera went out whenever i kill/down someone i get a huge lag spike and i rubber band back to where i was when i shot the person this has caused me to get killed almost all the time. Its very annoying and basically ruining the game for me.
over 2 years ago - ubi--unicorn - Direct link
Hi Exolious! I looked and saw you played on PC. Since rubberbanding may be caused by connection issues, I recommend trying these steps and seeing if they help. If it doesn't help, please let support know with MSINFO/DXDIAG and a screenshot of your forwarded ports so we can look into this. Thanks!
10 months ago - Ubi-Swaggins - Direct link
Hey koneek.4GT,

I am sorry to hear you are having issues with connection.

Are you having this issue on PC or a Console?
8 months ago - Ubi-Mullac - Direct link
Hey, are you playing on PC or console? If PC, the lag may be performance based rather than connection
7 months ago - Ubi-Redbeard - Direct link
Thanks for getting back to us RemiXbomB99.

Can you provide us with your case number?
7 months ago - Ubi-Redbeard - Direct link
Thanks for providing your case number and video @RemiXbomB99 and @ akal-i, I can see your case is being dealt with now.
7 months ago - Ubi-Raziel - Direct link
Hello everyone!

From the videos I have reviewed for this issue, there are always connectivity icons appearing at the top-right corner, and sometimes before shots are fired. The scoreboard in the first video also showed a ping of 130 which would be related.

Considering everyone's experience is a bit different and the age of the thread, I think it is best that everyone has a support case open. That way our technical team can offer personalised support.

This issue is quite specific and unusual, so it may take multiple troubleshooting steps to determine the root cause.
7 months ago - Ubi-Raziel - Direct link
Originally Posted by RemiXbomB99
Well, yes, the connectivity icon did appear a bit before the guy got the kill in the video, but it 90% of the time it doesn't result in a ping spike all the way to 600. In my experience, the yellow ping icon only appears if my ping is above 100 and it doesn't result in me rubberbanding back to the place I was at moments ago. I will be uploading a clip of when I had the issue yesterday in a bit, but before I do, you should know that back when this problem appeared for me during Phantom Sight, it was much more sever than what you'll see in the video. I managed to decrease it by setting a static IP, forwarding the game ports, flushing the DNS, and resetting the host file.
It's useful to know that following the connectivity troubleshooting did help a bit, thank you for that.

It is clear that the ping is jumping up very high after a kill, I'm just trying to logically narrow down which players are affected and how we can resolve it. This seems to affect a small amount of players so there may be something in common.


Originally Posted by RemiXbomB99
https://streamable.com/ozea8

You can see how my ping changes after each kill.
Thank you for the video, this is most useful!


Originally Posted by OG_Hamburglar27
Same problem though changing my isp would fix it but did nothing, makes getting back to back kills pretty much impossible and super annoying
I can see how frustrating it must be for this to happen with every kill, I'm sorry this is affecting you. Have you tried contacting our support directly for troubleshooting?
7 months ago - Ubi-Raziel - Direct link
Originally Posted by RemiXbomB99
Also, please make sure to check these two clips:

https://streamable.com/tyy40

https://streamable.com/cgzia
Thank you for these videos. I have made a note of them to help with the investigation.

Can everyone please confirm if you all have high ping to start with?
7 months ago - Ubi-Raziel - Direct link
Originally Posted by FindFixFinish
I wonder if BattlEye has something to do with this? You could try running some of the main files as admin or perhaps even reinstalling BattlEye.

BattlEye is located in its own folder, inside the Siege installation folder. Open that folder, right-click BEService_x64, and then: properties/compatibility/run this programme as an administrator.

Battleye can also be uninstalled and installed by clicking the respective files of the same name in that same folder.

Both of the main game and BattlEye .exe files can also be run as administrator. They are named RainbowSix and RainbowSix_BE. Each one is located amongst the main game files in the primary folder - you'll just have to scroll down until you find them.
An interesting thought, thank you once more for your help!
6 months ago - Ubi-Woofer - Direct link
Hello everyone,

Thank you for your continued reports of these issues with injuring and killing opponents, explosions, and subsequent ping spikes. I do apologise that a response from our side has not been provided recently.

If these issues remain prevalent, and all connectivity troubleshooting has been completed for both the game and Uplay PC, please submit a support case to us with your MSINFO and DXDIAG files attached. It would also be helpful to see further clips of the issue in action, if possible, for our investigating teams to look into further.

We are committed to investigating reported issues from our players, and will do everything that we can to address them. Please rest assured that our investigations will continue, even if we are unable to provide regular updates from the investigating teams at this time.
5 months ago - Ubi-Swaggins - Direct link
Hey RemiXbomB99,

Thanks for the videos.

I have noticed that during all of your videos, your ping seems to be quite high. I would advise that you attach the screenshot of your port forwarding to the case itself, so that the team are aware you have done it.
5 months ago - Ubi-Swaggins - Direct link
Hey RemiXbomB99,

I would advise that you still complete the port forwarding and attach the screenshot to your case so the team can see that you have completed it, as it is one of the first step provided.
4 months ago - Ubi-Woofer - Direct link
Originally Posted by usoosu
Does anyone know if the problem is fixed yet?
Hey usoosu - welcome to the Ubisoft Forums!

What troubleshooting have you attempted so far to try and resolve these issues? What platform are you playing on? Are you using a wireless or wired connection?

Originally Posted by BLACK.ROSEE
so i found out that when I connect my PC LAN or u can call it by internet cable everything work smoothly but when I connect it by USB WIFI it gets the same issue and its very annoying.
It is expected that you would see better performance when using a wired connection, BLACK.ROSEE - there can be interference and also delays when using Wi-Fi, which is why we recommend the use of an ethernet connection.
about 1 month ago - Ubi-Houck - Direct link
Hi ArcticMilk! and DADDY.drewXD!

Do you feel this is more like a drop in frame rate or the connection itself lags?

Thanks!
22 days ago - Ubi-Karl - Direct link
Hey Draken.Wan,

Thanks for reaching out and providing detailed explanation of the issue.

Taking into consideration that you have solid internet connection, have you had a chance to do the troubleshooting steps that were advised earlier, to see if issue persists?





Recent Rainbow Six Siege Posts


Links in this thread

Troubleshooting connectivity issues in Rainbow Six: Siege
What can I do to resolve issues with connectivity and online features in Rainbow Six: Siege on PC?


Generating a DirectX Diagnostic report
How can I generate a DxDiag report for my system?


Generating a Microsoft System Information report
How can I generate an MSInfo report for my system?


Sign In - Ubisoft Support
Sign in to your Uplay account to manage your account and support cases.


Connectivity Issues with Uplay PC
I am experiencing issues with online features of Uplay PC. What can I do?


Connectivity issues in Rainbow 6 Siege
I am experiencing issues with online features of Rainbow Six: Siege on PC. What can I do?


Ping spike while shooting a soft wall
Watch "Ping spike while shooting a soft wall" on Streamable.


Lag when injuring an enemy
Watch "Lag when injuring an enemy" on Streamable.


Lag
Watch "Lag" on Streamable.


Home - Ubisoft Support
Ubisoft Support Homepage is where you will find help about Ubisoft games and services. You will be able to search for your problem, browse FAQs, get game service status, view most popular forum posts, submit a case and chat with an agent.


How To Submit Dxdiag and MSinfo Files
How do I submit system files with a support ticket when I have an issue with the PC version of a game?


Sign In - Ubisoft Support
Sign in to your Uplay account to manage your account and support cases.


Rainbow Six: Siege
Help & Support: Troubleshooting and technical support for Rainbow Six: Siege.