[2020] [Issue Not Listed]Siege thinks im using a controller

Originally Posted by RobAteYaCorn
I been trying to play on the tts for a while because the new operator just released on there but for some reason siege thinks im using a controller, while i only have my mouse, keyboard microphone, and monitor connected to the pc, it also worked before the update rolled out, and on the menu it detects my keyboard as it normally should, its just ingame where the problem appears, i can move the screen with the mouse but nothing else.
The game is literally unplayable due to this issue, anyone got a fix for it?

sorry for the bad english

Hey, sorry to read you're facing this unusual issue.

I would like to ask some questions, so I can help you better -

Do you have any controller emulator software installed? If so, try disabling or uninstalling it.

If that doesn't work, I recommend verifying game files: https://support.ubisoft.com/faqs/000025721/

Finally, try disabling background applications: https://support.ubisoft.com/faqs/000025721/

I hope that helps!

Originally Posted by RobAteYaCorn
No, i dont have any emulators on my computer, nor controller emuladors, already tried verifying the files a few times and im going to trying closing every single thing open and hope to see if that works

Perfect, let's give that a try.

This definitely doesn't appear to be a known issue, so this is likely a conflict with another software.

Originally Posted by RobAteYaCorn
That fixed the problem.
Thanks for your help!

Perfect, no trouble at all

Hopefully now you'll be able to find the specific software that is conflicting with the game, then disable / uninstall it

Enjoy your day!

Hey there folks.

We have received a few reports of this since the patch went live. Can I ask you first of all to try launching the game after a clean boot please if you haven't already done so? Once you have if the issue still persists we'd like to take a look over your system files to try and determine what exactly is causing this to happen. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you.

After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:

MSInfo
DxDiag

Thanks.

Hey there guys,

Sorry for the delay in getting back to you!

Could you please confirm the following details;
- Are MnK controls perfectly functionable until you enter a match?
- Do you have any additional USB peripherals connected?

For anyone who hasn't already; can you please try verifying your game files to ensure nothing is corrupted?

Please also try deleting your gamesettings.ini file, this should be located in My Documents\My Games\Rainbow Six - Siege \ [Your Uplay ID] before re-launching the game

Let us know if either of these have any success!

If not - can you please provide screenshots showing the game as locking to controller?

Thank you!

Hi kxwslol, thanks for trying some of the troubleshooting in our forum thread.

Can I confirm if you have tried to delete your local save game using this guide, as this has been reported as working for some players as a workaround
https://support.ubisoft.com/en-gb/Article/000061964

At the moment the QA team have started an investigation into this and we will try to update you when we hear more news for now we have made the team aware of this thread so any players experiences and reports can be investigated.

Until we can update you, please try to delete your local save file by following the link above I have posted. This may mean you will have to customize your characters loadouts again. Please let us know in the thread if this works for you.

Hi everyone, thanks for getting in touch about this, we have a few threads popping up about the same issue so I will merge them into one.

This issue is currently under investigation by the QA team and the game team are aware of this. Please make sure you have tried both Vulkan mode and directX versions of the game, please also make sure you have unplugged and peripherals such as usb devices you are not currently using other then MnK.

Please also make sure you have no background applications running other than the game and the launcher. You can check this through Task Manager and disabling other programs on the start up tab to make sure nothing is running in the background such as VoIP, Overclocking software or RGB controllers that may effect behaviour in the game.

When we have more information to share from the team investigating a fix, we will do our best to update you here.

Okay no problem XforExemplified, that is understandable.

Would you be able to try deleting your local save file for me? If you do this please be aware you may have to customize your player loadouts again, but another player reported this worked for them during our investigation as a workaround - https://support.ubisoft.com/en-gb/Article/000061964

Apologies the link provided may appear invisible at the moment!

Hello Rockett.Man, thanks for posting about this, do you have a controller you can temporarily plug into then unplug in the workaround suggested a page back by krisiscool6?

We also have a pinned thread about this here - https://forums.ubisoft.com/showthrea...EASE-POST-HERE!

If any one can suggest a workaround that worked for them please post it in the above thread we have linked, while we investigate a permanent fix, thank you.

Originally Posted by Rockett.Man
Thank for letting see those options but Unfortunately, nothing worked mate. I don't know what to do anymore you were my last try now I believe it is impossible for me to try and fix it. now it's a job for you to fix that bug for a number of pc players thanks for the help now it's your job hope you make it.

Hey there.

I'm sorry to hear the suggested workarounds in the thread linked above didn't work out for you. This issue is under active investigation at the moment, I do apologise for any inconvenience caused whilst the team are working on getting this issue resolved.

Hello guys,

For those of you coming to this thread; please be aware we are tracking this issue on our Sticky Thread available here; https://forums.ubisoft.com/showthrea...EASE-POST-HERE

This thread contains troubleshooting steps if you've not already tried them and is where we encourage players to post any further information regarding this, as this allows us to keep the rest of the forums more focused on other questions or queries.

As we'd advised, this issue is under investigation and the steps are considered as a workaround in the meantime - not a fix.

We appreciated this is frustrating and apologize for the inconvenience.

Originally Posted by ezzoman67
Since the Neon Dawn update, Siege has been detecting that I have been using a controller, it then ignores my keyboard and I can only use my mouse to look around and nothing else. I looked through the game settings file and noticed that ControllerInputDevice has been set to 1. I saw on other forums that I could change this value and it should work, I tried that and it still didn't resolve the issue. I have tried everything short of buying a new copy of the game and replacing my current setup to try and resolve this issue and it still hasn't worked. I've had no background apps running and no peripherals plugged whenever I start the game up to see if that has solved it yet the problem still persists.

Hello!

Our team are still investigating this issue, however we have been able to resolve this with some troubleshooting.

Please follow our sticky thread here and you should be good to go

Originally Posted by Jheesus
Okay so every time someone from ubi support responds its the same thing even though everyone has done what you said and made that perfectly clear please give a helpful response. Also the corrupt save file is stupid because we cannot use a controller to complete a situation to create a new save file it is all frustrating and stupid, You need to fix ur game because many people are just quite frankly done wit how buggy it is please fix and listen to peoples responses.

Hey Jheesus!

Thanks for reaching out and welcome to forums.

I believe there may have been some confusion in regards to what Ubi-Raziel suggested.

As it stands, this particular issue is being reviewed by our development team and as soon as we will have further updates on the matter, details will be posted here, in our official forums.

In the meantime, the steps suggested may be sufficient to help for some, however we certainly realise that it won't be the case for everyone, hence why investigation is on-going.

Hopefully this clarifies the situation.

Originally Posted by Kubisski
I have the same problem...Not a posibility to use kyeboard and mouse, still looking...in menu and normal in PC everything is OK. In the game I could only view around me. How can I solved it?

Hey there Kubisski,

Welcome to the Forums, I'm sorry to hear you're encountering this issue too!

We do have a pinned thread ongoing with steps to resolve this very issue, you can view this here.

Please take a look and give the 'reset profile' steps a try and let us know how you get on!

Thks for help!!!

Originally Posted by Krustard.
That doesn’t work I’ve tried it at least three times when you load into the situation you are on controller so it makes it so you can’t complete the situation

Hey there Krustard,

I'm sorry to hear you're having issues, just to clarify, may we know what steps you've already tried that aren't working, as I can see some additional things mentioned recently here.

Have you already tried the reset profile steps from our pinned thread?

Sorry to hear this Krustard, thanks for resetting your profile, verifying your files and disabling background software.

Can I ask additionally to what you have already tried, what kind of USB devices do you plugged into your PC?

Do you have any HID / USB drivers still installed on your computer from any peripherals you have used in the past?

You can check this by pressing the Windows key on your keyboard and typing Device, then selecting Device Management and viewing the HID (Human Interface Device) compatible devices, it may be beneficial to either update the devices you are currently using or install ones that you have identified as old drivers.

To see how to do this please follow Windows guide, here - https://docs.microsoft.com/en-us/win...river-packages

No problem Krustard., thanks for letting us know this doesn't affect you in the test server, we can pass this info on to the team.

Did you have the chance to test removing any previous devices driver you no longer use as suggested in my last post?

Sorry to hear this did not work for you Krustard.

As we have been unable to help you with the troubleshooting so far and this is an ongoing issue for you, I would advise you to make a support ticket with us here and upload your system files - - https://support.ubisoft.com/en-GB/Cases/New

This will take you to a new case creation page with a text box where you can specify which game and platform you are playing on, what the issue is you are experiencing and any troubleshooting steps you may have taken so far.

Please upload your system files to the case and select 'Submit My Case' and we can take it from there, then escalate your case to our technical team to see if they are able to help.

You can find instructions on how to create the system files we need, below. Please make sure to upload them to the case as they will help us understand what the issue may be or if this is still a bug in the game that is affecting you -

DXDIAG - https://ubi.li/msrxL
MSINFO - https://ubi.li/lmiCE

Thank you.

Thanks for letting me know Krustard., this is understandable after you have tried some of these steps to no success yet.

As you mentioned you has been using a controller previously, what launcher did you use the gamepad with? Did you ever use the gamepad with Steam and was it a bluetooth capable gamepad?

If so I would recommend disabling the General Controller Settings in Steam to possibly fix the issue (Steam > Settings > Controller > General Controller Settings)

I also noticed from your MSINFO files from a few days ago that you still had the following programs running on startup -

Steam
OneDrive
Discord
Overwolf
LGHUB
Wallpaper Engine

Could you please make sure that these programs are disabled on start up through Task Manager, as they could be affecting your Epic games version of Siege. Having Steam open it the same time as Epic, can interfere with the games controls too.

Originally Posted by Krustard.
So I used the controller for fortnite like 1-2 years ago so I was using epic games and that’s what I have siege through not steam. Also I did a clean boot or whatever like when you start your pc without anything opening that thing and I started up siege and same problem I will try closing those again through task manager. All though I don’t think it’s my end I think the game has a bug

Hello,

Thank you for getting back to us, were you able to find any conflicting software?

I'd also like us to move back to a previous troubleshooting step, to ensure we've done it correctly.

When following our steps to reset your R6S save / profile, did it then ask you which save file to use when you next launched the game? This is a clear indication that the steps worked, and a new save file is created when you select "New".

Originally Posted by krisiscool6
So I'm no big expert, but I have found a temporary solution. You will need a controller and that's it, if you don't have a controller then i cant help you I'm sorry.. When you boot up siege and get onto a match connect your controller and press a few buttons or walk around. You have to wait until siege fully registered the controller, then just unplug/disconnect the controller and it should go back to pc controls for the whole game session. It will go back to controller once you close and reopen siege but hey its better than just not playing siege.

Hello! Thank you for your help, I'm sure that will make it easier for some of our players

For those who don't have a controller, one of the following solutions should resolve it for you -

1. Disable background applications, to check if 1 particular software is causing a conflict.

2. Reset your save/profile by following this support article. Once side effect is that it will reset your Situations, loadouts and in-game settings but it should resolve your issue. You will know you followed the steps correctly if Ubisoft Connect asks you which save to use, in which case you select local.


All the best to you all!

Originally Posted by imnotgodly.
i know this sounds supied but... even tho this video say for failed profile glitch it also bugs out your game meaning it say your on a controller when your on keyboard and mouse heres the link https://www.youtube.com/watch?v=1PHj943_zug

Hey!

Exactly, thank you for sharing that it matches the steps in the support article I shared above.

As I say this will reset Situations, in-game settings and loadouts, however this should resolve the issue.

Originally Posted by UnuviolCR
whenever I get into a match it thinks I have an Xbox controller connected even though I don't have a controller connected please help.

Hey UnuviolCR,

Sorry to hear that you also experience trouble where the game thinks you are using a controller.

Can I check if the steps mentioned in this thread previously help?

Many thanks,