Original Post — Direct link
Hey everyone!

My operator loadouts keep reverting back to default, which is becoming increasingly frustrating. The issue has occurred 5 times in the last two months.. It wouldn't be much of an issue to me, but the User Interface in the loadout section is so slow that it takes forever to apply all skins, uniforms, headgear, charms, and attachments to all 54 operators. It takes in excess of over an hour and a half if I want to apply every single cosmetic that I want on each operator.

I have found this issue occurs in two separate ways:
1. A profile change occurs. (This only occurs on random occasion, so maybe I am not exiting the game properly when switching profiles?)
2. I play a limited time event. (My loadouts were set to default after playing one game of both Golden Gun and the newest event and current event, Grand Larceny)

I hope Ubisoft can recognize this issue and maybe create a "Remember my Preferences" or "Remember my Loadout" option so that when skins are reset, I can restore my loadout without the hassle of going through every operator manually. In the meantime, does anyone have a fix to this? I don't want to stop playing on my other account, as it is the account I use to play with friends who can't play with my higher ranked account. I also don't want to not play the events, as they are limited time and don't think I should be prohibited from playing because of the worry that my skins will be reset.

Thanks for any help you may have!
over 4 years ago - UbiCovah - Direct link
Hey, PoBros1!

This issue has been reported but we were unable to reproduce on our side. Can you send a link to a video of the issue occurring and maybe any steps you did or circumstances that could lead to the reset each time?

Thanks
over 4 years ago - Ubi-Swaggins - Direct link
Hey PoBros1,

Thank you for your steps and video!

Does this only occur when you play the Grand Larceny event mode?
over 4 years ago - Ubi-Swaggins - Direct link
Hey folks,

Thanks for reaching out about this and thank you all for the extra information.

@ThaiBay Does this only occur for you in the extra game-modes?
over 4 years ago - Ubi-Swaggins - Direct link
Hey folks,

If you reboot your game after this happens, does your loadout return to normal?
over 4 years ago - Ubi-Swaggins - Direct link
Thank you for your answers, I have passed this onto the team.
about 4 years ago - Ubi-Milky - Direct link
Hello everyone,

This issue is caused by a corrupted local save and can be resolved by replacing it with a new save file.
Please note that replacing the local save files will reset your in game settings, operator load outs and Situation progress, you will have to set these back up once again, but afterwards this issue shouldn't occur again.

To delete save files try these steps -

- From Xbox Home, go to Settings
- Go to System and select Storage
- Select Manage storage on the right-hand side of the screen, then select View contents
- Highlight a game, press the Menu button, and select Manage game
- Select Saved data on the left-hand side of the screen
- Choose a game to access the game’s saved data
- From here, use the Options Menu to delete the save files
about 4 years ago - UBI-Froggard - Direct link
Thanks. You can also keep a backup of your save file after you have saved your loadouts etc again just incase, and that may help you in future.
about 4 years ago - Ubi-TheBerry - Direct link
Hey there guys,

Thanks for the updates on this, do you find this is happening after each Golden Gun event game or every time you restart the game entirely since the event began?
about 4 years ago - Ubi-TheBerry - Direct link
Thanks for the continued updates guys!

The team have had some struggles in effectively recreating this.

If anyone is able to capture any screenshots or clips showing this in action after matches / game restarts it would be greatly appreciated to help the team investigate this further!
about 4 years ago - UBI-Froggard - Direct link
Hey,

We have reported the issue is happening more lately but there is some steps you can do to try and prevent it from happening again.

Please try deleting the local and cloud save data for Rainbow Six Siege. Please note that if you delete your Save Data for Rainbow Six: Siege, your progress and unlocks will remain. However, you will lose all preset loadout configurations and Situation progress.

Once you have deleted the save files from both the local storage and online storage, launch the game again to see if the issue has resolved.

I apologise for any inconvenience caused.
about 4 years ago - UbiKoality - Direct link
Hello everyone! Firstly, I would like to greatly apologize for the inconvenience and frustration that this has caused you all. I completely understand your annoyance here, and I would be just as aggravated in your shoes. Secondly, I would strongly suggest completing the suggestions listed here to get this resolved. Although you may not be receiving the "failed to load player profile" error, those steps will still help to get this resolved. I understand it can be exhausting to receive varying troubleshooting suggestions from our members, but in this case they would need to be completed to get this resolved.

Please do not hesitate to open a case at support.ubi.com to receive further, more specialized assistance from our technical support team. They would be more than happy to help. Thank you all for your continued patience and understanding!
about 4 years ago - UbiKoality - Direct link
I'm terribly sorry to hear that, HGxSlayer! Can you please provide me your most recent case number that you've created for this problem? Thanks!
about 4 years ago - Ubi-Viral - Direct link
Originally Posted by Shaedon1016
I've been playing R6S on Xbox since Beta, "Shaedon1018" and have spent over 500$ on this game in cosmetics. Same issue happened to me again this week. It took me almost TWO HOURS to fix because of the slow loading of charms and skins. I have every chibis for each op so it takes a bit to apply. But after playing last night and seeing the issue happen again makes me want to switch games. It even happened to my friend the same time while we played together. This issue needs fixed promptly or Ubi will be losing a lot of players/money on this game. And I dont mind spending another 500$ on this game over time because this is one of the only games I play and made life long friends with. I just cant spend 2 hours of my life every other day placing my skins/even sights on my guns/ops.
Originally Posted by HGxSlayer
So thats it then? This just gets swept under the rug until a new events screws it all up again...
Hey! If you are still experiencing this issue can we ask that you contact us via our social media channels on a private message:

Facebook

Twitter

Alternatively, you can contact us via live chat here:

https://support.ubisoft.com/en-us/Fa...ng-a-Live-Chat

Thank you.
about 4 years ago - Ubi-Viral - Direct link
Originally Posted by HGxSlayer
It will only happen at events. I have contacted you, every time. You say you'll pass it to the team then nothing happens, you even closed my support case. Looks like nothing is happening about it then
The issue with the events causing loadouts to reset is under investigation at the moment. In regard to your support case, they will close after 4 days if we have not had a response from you.
about 4 years ago - Ubi-Viral - Direct link
Originally Posted by EverybodyBeCool
This problem has been there for years. It's not brand new.
We are aware of this issue and the events issue, if you are experiencing this issue please reach out to us via our social media channels on a private message, that way we can investigate your case on an individual basis:

Facebook

Twitter

Alternatively you can contact us via live chat here:

https://support.ubisoft.com/en-us/Fa...ng-a-Live-Chat

Thank you.
about 4 years ago - Ubi-Milky - Direct link
Hello everyone, thank you for letting us know about your load outs resetting and how you have been experiencing this issue more frequently, this issue seems to occur during different events that we create such as the Golden Gun Event and the previous Mute Protocol Event

Apologies for any inconvenience caused, we have been told this issue will be fixed in time for the next update.

However, if this should happen in a future event, I would like to ask you for the following information so that we are able to reproduce this on our side -

- What platform were you on? If PC are you able to send us a link to your Dxdiag?
- When is the issue occurring exactly? What game mode?
- What loadouts or skins are resetting, or is this across all operators?
- Can you link us to a video showing your loadout resetting?