UbiCovah

Hey, kaczuski!

Apologies for the negative experience. Please understand that support cannot restore rank or lift temporary bans. If you suspect that the connection was disrupted by another player, please provide complete and accurate details at support.ubi.com for the team for review.

In order to investigate, make sure to include the following information:

Platform:

Suspected player(s):

Video link:

Did you get disconnected from your match?

Did you experience lag while this... Read more

Hey, EmreEpe!

Please refrain from mentioning other players on forums. If you need to submit a formal report, please do so at support.ubi.com with supporting documentation.

Thanks

Hey, TR_Harvester_!

Native KBM support is disabled for Rainbow Six Siege. There is nothing further that can be done on our end.

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Hey, TheLordPEDR0!

This could be attributed to latency. At any point were you disconnected and got an error code?

Please understand that temporary bans are not lifted or reduced,

Thanks ... Read more

vicented1: If you are still experiencing this issue, please update case 11654854.

GhastlyGhost9: There are no drops appearing on this account. If you need help, please reach out at support.ubi.com so that we can gather more information.

Thanks

Hey, PoBros1!

This issue has been reported but we were unable to reproduce on our side. Can you send a link to a video of the issue occurring and maybe any steps you did or circumstances that could lead to the reset each time?

Thanks

Hey, Futka-!

Support cannot adjust rank or lift temporary bans. In order to keep the game enjoyable for everyone, players who disconnect from a ranked game will be temporarily banned and receive a penalty. If you suspect that the connection was disrupted by another player, please provide complete and accurate details at ... Read more

Hey, GoldenGlowstick!

You changed your name on February 15 so you should be good now.

Let us know if you need anything else.

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Hey, Mr.Marcio_Dj!

We are currently investigating this issue and collecting more information here.

Thanks ... Read more

Originally Posted by Veteran-.
i dont have any twitch drops charms in my account

still not getting anycharm

Full six invitational charms

should i repeat this every thread i type ?

...

Hey, Veteran-.!

It looks like you created multiple support tickets regarding this issue. It is my understanding that you are missing charms from SI 2019? ... Read more

Hey, J-XD!

Sorry to hear that you are experiencing connection issues. Did you complete these steps? Have you tried contacting your ISP?

... Read more

Hey, Dr.Blastmaster!

Sorry to hear that you are experiencing issues adjusting your game resolution and setting to full screen. What happens when you hit ALT + ENTER on the keyboard when you're in-game? Does it set the game to full screen properly? Have you tried changing the resolution and refresh rate on borderless/windowed mode to see if that resolves the issue?

If you continue to have trouble with this, try deleting your .ini file for Siege. You can locate this by going to C:\Users\\Documents\My Games\Rainbow Six - Siege\\GameSettings.ini​​ and deleting the file "GameSettings.ini"​​. The game will automatically create another file for you when you launch the game again.

If none of this helps, please update case 10380174 with the results so that a specialist can assist further. Apologies for the inconvenience.

Thanks ... Read more

Hey, valskell79!

Are you still experiencing this issue? Are you using the most recent version of the launcher? Have you tried these connectivity steps? Are you able to access your account?

If you need additional assistance, please feel free to create a ticket at ... Read more

Hey, Operators!

Sorry to hear about your negative experience.If you suspect that another player violated the code of conduct, please report in-game as well as at support.ubi.com with detailed supporting documentation for the team to review.
... Read more

Hey, Waifu.-!

Thanks for providing the case number, 10345323. Please understand that a store specialist will need to review the transaction, and your regional support team will contact you as soon as possible. In the meantime, we appreciate your patience and understanding.

Thanks

Hey, ChadGodOfAnime!

Sorry to hear that you did not receive your purchase. We are currently investigating your case, 10326712. Your regional support will contact you with an update as soon as possible. Apologies for the inconvenience.

Thanks

Hey, everyone!

Please make sure that your system meets the minimum requirements.

Also, complete these steps that may help.

If you need additional assistance, feel free to reach out at ... Read more

Thanks for reaching out!

Sorry to hear that you are both experiencing lower FPS than expected. As similar issues could be caused by a number of reasons, please make sure to complete these steps first. Also, double check the in-game graphics settings to see if there is a set limit to the game's refresh rate. If VSync is on, try disabling it. Should the issue not resolve, create a ticket at ... Read more

Hey, KPY_Windstorm!

We appreciate the report. Please submit in-game and at support.ubi.com with detailed supporting documentation for the team to review. Support cannot expedite player reports over forums.

Thanks ... Read more

Thanks for reporting! Please understand that support cannot restore rank or lift temporary bans. If you suspect that the connection was disrupted by another player, please provide complete and accurate details at support.ubi.com.

In order to investigate, we must have all the following details:

Platform:

Suspected player(s):

Video link:

Did you get disconnected from your match? YES OR NO

Did you experience lag while this was happening? YES OR NO

Did you freeze (check... Read more